Desku: Automate the customer support with eDesk Alternative

You might be looking for eDesk alternatives to get the smart unified inbox to carry out the customer query management operations under one roof. There are several reasons which urges user to look for eDesk alternatives.

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Trusted by 1000+ Support Agents and 350+ Businesses

Why do fast growing companies choose Desku over eDesk?

Stronger Communication With Customers

So many names, call it the shared, unified, or omnichannel inbox, everything suits well! The Shared Inbox of Desku will make you always think about choosing it as an alternative to Help Scout and here is the reason why.

  • It Centralises customer communication from multiple sources or platforms
  • Ecommerce store integration for easy communication with customers
  • Process customer requests like refund/exchange process, viewing order history for reference, basic contact details of customers, and much more.

The powerful shared inbox is filled with rich features that not only manage your customers well but give a memory of a long time of the best customer support service as customers will always remember how were they treated rather than how satisfied were they with your product or service.

desku ai support automations

Modern Chat Solutions for Modern Business

Desku has the most modern Live Chat widget to implement in the business website to have a practice conversation with your customers. Why Desku’s live chat widget is something you cannot afford to miss out on!

  • It can be customized to enhance the branding
  • Knowledge base implementation for customers to help themselves
  • No-Code chatbot builder for quick customer engagement
Alternative to Salesforce is something that one will always go for if they want uncomplicated Live Chat installation for their business with very simple widget functioning and enhancing their customer engagement.

Make your customers happier with advanced functionalities

Companies should be equipped with the best tools to manage their customer queries seamlessly. With the advanced features and functionalities of  Desku, customer queries can be managed seamlessly.

  • AI-powered helpdesk customer support that helps manage customer queries automatically
  • Proactive live chat for real-time conversation with customers
  • No-code chatbot builder to provide customer service 24/7 & in the absence of customer support agents
  • Unified inbox to approach multi-channel queries from customers
  • Informative knowledge base to provide self-help options to customers
  • Smart features and functionalities for smart customer support agents to function seamlessly

Desku is a one-stop solution for any business to manage customer queries with ease. Customer support is not just resolving customer’s problems but maintaining and build the customer relationship.

AI tools for Ecommerce

Desku vs. eDesk

Desku offers a unified chatbot experience, native integrations with help desk, CRM, and messaging channel software, and provides simplified contextual agent experiences

eDesk hurts your bottomline!

eDesk penalizes you for growing. With Desku, you pay exactly what you sign up for.
What do you pay for in eDesk?

Base Plan + Seats + People reached + contacts + add-ons = Final price

What do you pay for in Desku?

Base plan + Seats  = Final price

Desku with Unlimited Agents

Save big with Desku

Stop paying thousands of dollars per year for other tools and start saving with Desku. Pricing for 1000 Agents

Logo

Unlimited

$499

Flat Fee / Month Billed Annually
PriceSave
freshdesk $49000$48501/month
zendesk $79000$78501/month
happyfox $49000$48501/month
helpscout $40000$39501/month

How Desku Is Different? ​

workflow

Workflows

Effortlessly create potent automations without coding using bots, triggers, conditions, and rules — all in Desku
ai-powred-inbox

AI-powered Inbox

Use Desku to instantly write replies, recap conversations for others, and make new support answers.
ticket-suggestions

Suggested Answers

AI feature promptly suggests intelligent responses, enhancing efficiency in customer support interactions
ticket-summary

Ticket Summary

AI-powered ticket summaries, streamlining your customer support process for efficiency and speedy response
eva-ai

Eva AI

Our AI-powered bot automatically and accurately answers support questions with zero training required.

What Customers Love About Desku?

Explore Powerful integrations

Seamlessly integrate automation, conversations, tickets, customer data, and reporting. Enhance team productivity by linking all your existing tools to our platform

Advance Reporting

Enhance the efficiency of your bots and team by leveraging adaptable and personalized reports

Customer data

Access, categorize, and refine all your customer data, tailoring it to best suit your business needs

Custom Actions

Fuel bots and workflows with real-time customer data from other tools—no technical expertise needed

Apps and integrations

Unify all your tools and expand existing workflows with over 30+ integrated apps

APIs and webhooks

With power of webhooks and APIs take your support automation to next level

Omnichannel Support

Unify Your Customer Interactions with Desku’s Omnichannel Support