Desku: Streamline social media inbox with the best alternative to Gladly

Times have changed and the whole world is waiting on social media but you might not be there and this might be one of the reasons that users are looking for Gladly alternatives. Let’s explore Desku that helps in streamlining integration possibilities.

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Trusted by 1000+ Support Agents and 350+ Businesses

Why do fast growing companies choose Desku over Gladly?

Connect, Engage, Resolve - All on Your Favourite Social Platforms

A dedicated social media inbox helps in reaching out to customers who are addressing and raising any queries. It is a unified omnichannel inbox that takes care of each query that comes by.

  • Integrate social and communication channels
  • Queries will be listed under the shared inbox
  • Easy assigning of tickets to the right agents
  • Change the status of tickets and achieve the zero inbox goal
  • Implement chatbot and run automated messages

The best alternative to Gladly, Desku provides a dedicated social media inbox, allowing for efficient management and response to messages received via social media platforms. This feature is especially useful for businesses that engage heavily with customers on social media.

desku ai support automations

Automate Smarter, Not Harder - AI Chatbots Made Easy

Desku is the smartest help desk customer support platform that involves the easy management of queries automatically and with ease.

  • No-Code chatbot builder to implement in the live chat widget for automated customer conversation
  • AI smart features and functionality that help to ease the workload like automating answers, sentiment generation, and ticket summary.
  • Set automated pre-built templates to send to your customers
  • Automated welcome message to make customers feel that they are answered
  • Virtual assistant Eva AI gives all the answers to customers their common and repeated queries

Desku offers a no-code AI chatbot builder, enabling businesses to create and deploy AI-powered chatbots for customer interaction without requiring technical expertise.


Insights at Your Fingertips - Analytics that Drive Decisions

Get valuable insights and reporting that report the whole business at a glance. With accurate reports and analytics, get your business on the wheels.

  • Track customer ticket interaction
  • Get live chat stats, how many visitors have interacted
  • Knowledge base article viewing reports
  • Track conversion rates

Desku includes adaptable and personalized reporting tools, which enhance the efficiency of bots and team performance. These reporting features are designed to provide deep insights and analytics, aiding in better decision-making and customer service strategy formulation.

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Desku vs. Gladly

Desku offers a unified chatbot experience, native integrations with help desk, CRM, and messaging channel software, and provides simplified contextual agent experiences

Gladly hurts your bottomline!

Gladly penalizes you for growing. With Desku, you pay exactly what you sign up for.
What do you pay for in Gladly?

Base Plan + Seats + People reached + contacts + add-ons = Final price

What do you pay for in Desku?

Base plan + Seats  = Final price

Desku with Unlimited Agents

Save big with Desku

Stop paying thousands of dollars per year for other tools and start saving with Desku. Pricing for 1000 Agents




Flat Fee / Month Billed Annually
freshdesk $49000$48501/month
zendesk $79000$78501/month
happyfox $49000$48501/month
helpscout $40000$39501/month

How Desku Is Different? ​



Effortlessly create potent automations without coding using bots, triggers, conditions, and rules — all in Desku

AI-powered Inbox

Use Desku to instantly write replies, recap conversations for others, and make new support answers.

Suggested Answers

AI feature promptly suggests intelligent responses, enhancing efficiency in customer support interactions

Ticket Summary

AI-powered ticket summaries, streamlining your customer support process for efficiency and speedy response

Eva AI

Our AI-powered bot automatically and accurately answers support questions with zero training required.

What Customers Love About Desku?

Explore Powerful integrations

Seamlessly integrate automation, conversations, tickets, customer data, and reporting. Enhance team productivity by linking all your existing tools to our platform

Advance Reporting

Enhance the efficiency of your bots and team by leveraging adaptable and personalized reports

Customer data

Access, categorize, and refine all your customer data, tailoring it to best suit your business needs

Custom Actions

Fuel bots and workflows with real-time customer data from other tools—no technical expertise needed

Apps and integrations

Unify all your tools and expand existing workflows with over 30+ integrated apps

APIs and webhooks

With power of webhooks and APIs take your support automation to next level

Omnichannel Support

Unify Your Customer Interactions with Desku’s Omnichannel Support