Desku: The Helpscout alternative to automate customer queries

Users will always look for HelpScout alternatives for smarter version of help desk customer support platform that will help to automate all the customer queries into one and not only it will manage the customer queries but also helps in resolving customer queries faster. Let’s explore Desku to learn more how it benefits your business

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Trusted by 1000+ Support Agents and 350+ Businesses

Why do fast growing companies choose Desku over HelpScout?

AI-Powered Automation Platform: The transformation you need

Desku integrates with Ecommerce platforms like Shopify and WooCommerce to connect their store easily and manage customer support under one roof.

  • Easy integration of the Ecommerce Stores
  • Manage the order process of customers from a single dashboard
  • Easy assigning tickets to the support agents for precise solutions
  • Close tickets after the resolution to avoid the necessary tickets

To ensure that your customer support agents have all the information that you need, the shared inbox of the Desku which is the best alternative to Helpscout is all you need.

desku ai support automations

Stronger Communication With Customers

So many names, call it the shared, unified, or omnichannel inbox, everything suits well! The Shared Inbox of Desku will make you always think about choosing it as an alternative to Help Scout and here is the reason why.

  • It Centralises customer communication from multiple sources or platforms
  • Ecommerce store integration for easy communication with customers
  • Process customer requests like refund/exchange process, viewing order history for reference, basic contact details of customers, and much more.

The powerful shared inbox is filled with rich features that not only manage your customers well but give a memory of a long time of the best customer support service as customers will always remember how were they treated rather than how satisfied were they with your product or service.


Organise the platform the way you want to communicate

Strong soldiers make a strong troop. Similarly, better communication makes a strong customer base. How Desku can be helpful and be the only option as the Best Help Scout Alternative?

  • It fastens customer engagement with saved replies to common questions
  • Easy management of tickets with the help of ticket status (eg: open, close, pending, etc)
  • Macros and Rules to achieve zero inbox goals hassle-free.
  • AI-Support tools to help solve queries faster
  • Easy assigning tickets to the right agent to give precise solutions
  • Internal notes for better team collaboration

Transform the way you provide customer experience to your customers because they deserve the best. Desku stands out by offering an easy-to-use workspace for the already hectic process of customer query management and enhancing collaboration among the support team.

AI tools for Ecommerce

Desku vs. HelpScout

Desku offers a unified chatbot experience, native integrations with help desk, CRM, and messaging channel software, and provides simplified contextual agent experiences

HelpScout hurts your bottomline!

HelpScout penalizes you for growing. With Desku, you pay exactly what you sign up for.
What do you pay for in HelpScout?

Base Plan + Seats + People reached + contacts + add-ons = Final price

What do you pay for in Desku?

Base plan + Seats  = Final price

Desku with Unlimited Agents

Save big with Desku

Stop paying thousands of dollars per year for other tools and start saving with Desku. Pricing for 1000 Agents




Flat Fee / Month Billed Annually
freshdesk $49000$48501/month
zendesk $79000$78501/month
happyfox $49000$48501/month
helpscout $40000$39501/month

How Desku Is Different? ​



Effortlessly create potent automations without coding using bots, triggers, conditions, and rules — all in Desku

AI-powered Inbox

Use Desku to instantly write replies, recap conversations for others, and make new support answers.

Suggested Answers

AI feature promptly suggests intelligent responses, enhancing efficiency in customer support interactions

Ticket Summary

AI-powered ticket summaries, streamlining your customer support process for efficiency and speedy response

Eva AI

Our AI-powered bot automatically and accurately answers support questions with zero training required.

What Customers Love About Desku?

What Makes Desku better Then Others?

  • AI-Enhanced Automation: Dramatically reduce support workload with Desku’s advanced AI chatbots and automation tools, slashing support queries by half.

  • Powerful, Code-Free Workflows: Create impactful automations effortlessly using Desku’s intuitive bots, triggers, and rules.

  • Innovative AI-Powered Inbox: Enjoy instant, AI-assisted replies, smarter response suggestions, and concise ticket summaries.

  • Eva AI: Benefit from a zero-training-required, AI-powered bot that accurately addresses support questions.

  • Efficient Shared Inbox and Collaboration: Harness a lightning-fast shared inbox enhanced with AI, effectively reducing support queries and costs while preventing team burnout. Collaborate easily on complex issues.

  • Omnichannel Integration and SLAs: Manage all customer interactions seamlessly and leverage integrated Service Level Agreements for improved service.

  • Real-Time Live Chat and Knowledge Base: Engage customers instantly with live chat and empower them with a comprehensive, mobile-friendly knowledge base.

  • User-Friendly AI Chatbot Builder: Deploy 24/7 customer service with an easy-to-use, no-code AI chatbot builder.

  • Extensive Integrations: Seamlessly integrate Desku with over 30 apps, leveraging adaptable reports, real-time customer data, and customizable actions without technical expertise.

Desku is not just a helpdesk software; it’s a comprehensive, AI-driven solution that redefines customer support efficiency and effectiveness for modern businesses.

Omnichannel Support

Unify Your Customer Interactions with Desku’s Omnichannel Support