Desku: Explore the best alternative to HiverHQ that functions smartly with AI-powered features

HiverHQ alternative will help you to explore more about how AI customer support platform can help in elevating the customer experience of any business. Let’s explore the best alternative to hiverHQ, Desku.

14 Days Free Trial. No credit card required.

Trusted by 1000+ Support Agents and 350+ Businesses

Why do fast growing companies choose Desku over HiverHQ?

Stronger Communication With Customers

So many names, call it the shared, unified, or omnichannel inbox, everything suits well! The Shared Inbox of Desku will make you always think about choosing it as an alternative to HiverQ and here is the reason why.

  • It Centralises customer communication from multiple sources or platforms
  • Ecommerce store integration for easy communication with customers
  • Process customer requests like refund/exchange process, viewing order history for reference, basic contact details of customers, and much more.

The powerful shared inbox is filled with rich features that not only manage your customers well but give a memory of a long time of the best customer support service as customers will always remember how were they treated rather than how satisfied were they with your product or service

desku ai support automations

Modern Chat Solutions for Modern Business

Desku has the most modern Live Chat widget to implement in the business website to have a practice conversation with your customers. Why Desku’s live chat widget is something you cannot afford to miss out on!

  • It can be customized to enhance the branding
  • Knowledge base implementation for customers to help themselves
  • No-Code chatbot builder for quick customer engagement
Alternative to HiverQ is something that one will always go for if they want uncomplicated Live Chat installation for their business with very simple widget functioning and enhancing their customer engagement.

Make your customers happier with advanced functionalities

Companies should be equipped with the best tools to manage their customer queries seamlessly. With the advanced features and functionalities of  Desku, customer queries can be managed seamlessly.

  • AI-powered helpdesk customer support that helps manage customer queries automatically
  • Proactive live chat for real-time conversation with customers
  • No-code chatbot builder to provide customer service 24/7 & in the absence of customer support agents
  • Unified inbox to approach multi-channel queries from customers
  • Informative knowledge base to provide self-help options to customers
  • Smart features and functionalities for smart customer support agents to function seamlessly

Desku is a one-stop solution for any business to manage customer queries with ease. Customer support is not just resolving customer’s problems but maintaining and build the customer relationship.

AI tools for Ecommerce

Desku vs. HiverHQ

Desku offers a unified chatbot experience, native integrations with help desk, CRM, and messaging channel software, and provides simplified contextual agent experiences

HiverHQ hurts your bottomline!

HiverHQ penalizes you for growing. With Desku, you pay exactly what you sign up for.
What do you pay for in HiverHQ?

Base Plan + Seats + People reached + contacts + add-ons = Final price

What do you pay for in Desku?

Base plan + Seats  = Final price

Desku with Unlimited Agents

Save big with Desku

Stop paying thousands of dollars per year for other tools and start saving with Desku. Pricing for 1000 Agents

Logo

Unlimited

$499

Flat Fee / Month Billed Annually
PriceSave
freshdesk $49000$48501/month
zendesk $79000$78501/month
happyfox $49000$48501/month
helpscout $40000$39501/month

How Desku Is Different? ​

workflow

Workflows

Effortlessly create potent automations without coding using bots, triggers, conditions, and rules — all in Desku
ai-powred-inbox

AI-powered Inbox

Use Desku to instantly write replies, recap conversations for others, and make new support answers.
ticket-suggestions

Suggested Answers

AI feature promptly suggests intelligent responses, enhancing efficiency in customer support interactions
ticket-summary

Ticket Summary

AI-powered ticket summaries, streamlining your customer support process for efficiency and speedy response
eva-ai

Eva AI

Our AI-powered bot automatically and accurately answers support questions with zero training required.

What Customers Love About Desku?

What Makes Desku better Then Others?

  • AI-Enhanced Automation: Dramatically reduce support workload with Desku’s advanced AI chatbots and automation tools, slashing support queries by half.

  • Powerful, Code-Free Workflows: Create impactful automations effortlessly using Desku’s intuitive bots, triggers, and rules.

  • Innovative AI-Powered Inbox: Enjoy instant, AI-assisted replies, smarter response suggestions, and concise ticket summaries.

  • Eva AI: Benefit from a zero-training-required, AI-powered bot that accurately addresses support questions.

  • Efficient Shared Inbox and Collaboration: Harness a lightning-fast shared inbox enhanced with AI, effectively reducing support queries and costs while preventing team burnout. Collaborate easily on complex issues.

  • Omnichannel Integration and SLAs: Manage all customer interactions seamlessly and leverage integrated Service Level Agreements for improved service.

  • Real-Time Live Chat and Knowledge Base: Engage customers instantly with live chat and empower them with a comprehensive, mobile-friendly knowledge base.

  • User-Friendly AI Chatbot Builder: Deploy 24/7 customer service with an easy-to-use, no-code AI chatbot builder.

  • Extensive Integrations: Seamlessly integrate Desku with over 30 apps, leveraging adaptable reports, real-time customer data, and customizable actions without technical expertise.

Desku is not just a helpdesk software; it’s a comprehensive, AI-driven solution that redefines customer support efficiency and effectiveness for modern businesses.

Omnichannel Support

Unify Your Customer Interactions with Desku’s Omnichannel Support