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Desku allows automating the workflow of providing customer support by using various triggers and features to implement it.
Desku is represented as the smartest help desk support platform that elevates the customer experience of various businesses. These features are designed to centralise the customer support actions and operations that help in decreasing the response time.
Smart inbox to elevate the customer experience
The shared inbox of Desku is AI-powered and one of the smartest inboxes any business can have. Get back to customers smartly and hassle-free.
Desku’s AI-powered inbox feature can instantly write replies, recap conversations, and generate new support answers. This tool seems to be oriented towards increasing the efficiency of handling customer queries by automating and simplifying the response process
Desku enhances the integration capability of the tools that business uses every day making it easier for the customer support agent team to make the workflow uninterrupted.
Desku offers extensive integration capabilities, allowing seamless connection of various tools and systems. It includes advanced reporting, customer data access and refinement, custom actions, a wide range of app integrations, and the use of APIs and webhooks to enhance support automation.
Desku offers a unified chatbot experience, native integrations with help desk, CRM, and messaging channel software, and provides simplified contextual agent experiences
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|---|---|---|
| Pricing | ||
| Highest Plan Highest monthly plan as displayed on the pricing page | - | 29$/mo |
| Chat Seat Included Number of seats included in the highest plan | - | 1 |
| Additional seat The cost for each additional seat added to the monthly bill | - | $29 / mo |
| Contacts Number of contacts allowed for the plan | - | 50000 |
| Annual billing for 20 users Total yearly price to be paid | - | $2900 |
| Shared Inbox test | test | test |
| Cloud-Hosted Platform that works in the browser, no need to download any software | fa-check | |
| Mobile Apps Ability to work from Android or iOS | fa-check | |
| Desktop Apps Ability to install dedicated software for Windows and MacOS | fa-times | |
| Customers' ratings Measure customers' satisfaction through dedicated surveys | fa-check | |
| Routing rules Route and assign conversations manually or automatically between teams | fa-check | |
| Facebook, Twitter, Instagram, Email & WhatsApp Centralize inbound messages from messaging apps | fa-times | |
| Private notes & mentions Collaborate in real-time with teammates | fa-times | |
| Reminders Setup alerts to follow up on specific cases | fa-check | |
| API Build custom behaviors through dedicated APIs | fa-check | |
| Visitor Banning Ban abusive visitors or customers from contacting you | fa-check | |
| File sharing Share files through multiple channels | fa-check | |
| Canned responses Access templated messages from a shared library | fa-check | |
| Contact form Add a contact form on your website | fa-times | |
| Customer portal Centralize tickets into an individual view for each customer | fa-times | |
| Livechat test | ||
| Visitors details Get visitors' details when you receive a message | fa-check | |
| Javascript integration The live chat is loaded using Javascript | fa-check | |
| Chat trigger Push proactive messages through the chatbox | fa-check | |
| Live chat Web SDK Build custom behaviours for your live chat using Javascript code | fa-times | |
| Message Sneak-peek See what the user is writing before the message is sent | fa-check | |
| Live translate Automatically translate messages on multiple channels | fa-check | |
| Chat transcript Send a sum up of the conversation | fa-check | |
| Customization Personalize the way the chatbox is displayed | fa-check | |
| Co Browsing Access customers' screen to co-browse with no additional plugin | fa-check |  |
| Multisite Ability to be used through multiple websites | fa-check | |
| Video and audio calls Start an audio or video call from the live chat with no additional plugin | fa-check | |
| Speed Impact The time it takes the live chat to be fully loaded | - | 1,6s |
| Branding removal Prevent the brand's vendor to be displayed | fa-check | |
| Multilingual Adapt the live chat context to customers' language | fa-times | |
| Chatbot test | ||
| Chatbot builder Craft chatbot scenarios without coding skills | fa-check | |
| Draft scenarios Experience chatbot workflow in draft mode | fa-check | |
| Input fields Form and lead capture through chatbot | fa-check | |
| Keyword intents Trigger chatbot based on specific keywords | fa-check | |
| Condition blocks Adapt the behavior on specific conditions | fa-check | |
| Chatbot API Connect external data or craft custom chatbot scenarios | fa-check | |
| Campaigns | ||
| Targeting options Personalize the list of targeted users | fa-check | |
| Dynamic data Insert dynamic data in your templates | fa-times | |
| Email & Chat sequences Push sequences on multiple channels | fa-times | |
| Templates Save and manage email or chat templates | fa-times | |
| Knowledge base test | test | test |
| Knowledge base Create a help center for your customers and leads | fa-times | |
| Web SDK Personalize interactions with Javascript | fa-times | |
| Password protected Protect your articles with a password | fa-times | |
| Multilingual Make your articles available in multiple languages | fa-times | |
| Personalization Customize the look and feel of your knowledge base | fa-times | |
| Custom domain name Attach the knowledge base available to your domain | fa-times | |
| Contact management | ||
| User profile Detailed view of your customers' information | fa-check | |
| Advanced filters Create a customized list of users | fa-check | |
| Tags & Segments Tag a group of users to gather them under one flag | fa-check | |
| CRM integrations Connect your inbox with leading CRMs | fa-check | |
| Zapier Integration Connect your inbox with Zapier | fa-times | |
| Contact import Import contact from a file | fa-check | |
| User activity See users' activity on your website | fa-check | |
| See Pricing | See pricing | See pricing |
Base Plan + Seats + People reached + contacts + add-ons = Final price
Base plan + Seats = Final price
Save big with Desku
Stop paying thousands of dollars per year for other tools and start saving with Desku. Pricing for 1000 Agents
Unlimited
$499
| Price | Save | |
|---|---|---|
| $49000 | $48501/month |
| $79000 | $78501/month |
| $49000 | $48501/month |
| $40000 | $39501/month |
Enhance the efficiency of your bots and team by leveraging adaptable and personalized reports
Access, categorize, and refine all your customer data, tailoring it to best suit your business needs
Fuel bots and workflows with real-time customer data from other tools—no technical expertise needed
Unify all your tools and expand existing workflows with over 30+ integrated apps
With power of webhooks and APIs take your support automation to next level
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