Desku: Automate your workflow with the alternative to iAdvize

Automate your workflows, gain insights in your business by knowing your customers in better ways to elevate the customer experience further. Explore the best iAdvize alternative-Desku that is just right for your business.

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Trusted by 1000+ Support Agents and 350+ Businesses

Why do fast growing companies choose Desku over iAdvize?

Carefree automate the your customer support workflow!

Desku allows automating the workflow of providing customer support by using various triggers and features to implement it.

  • No-code chatbot builder to automate the customer conversation
  • Rules and macros to easily automate the repeated actions of customers
  • Auto-reply to customers during unavailability of time
  • Virtual Eva AI assistant to answer repeated questions from customers

Desku is represented as the smartest help desk support platform that elevates the customer experience of various businesses. These features are designed to centralise the customer support actions and operations that help in decreasing the response time.


desku ai support automations

Smart inbox to elevate the customer experience

The shared inbox of Desku is AI-powered and one of the smartest inboxes any business can have. Get back to customers smartly and hassle-free.

  • Summarise the ticket/query that is received by customers that highlights the concern of customers that can be picked and resolved
  • Know how customers are feeling, understand the sentiment and work accordingly
  • Get the answers from the “suggested answers” section when you do not have an idea about what to answer to your customers
  • Easy search of knowledge base articles from the sidebar to provide customers to have a look at
  • Easy assigning of tickets to the right agent
  • Auto-replies during non-working hours for customers to have an idea and expectation to get answers

Desku’s AI-powered inbox feature can instantly write replies, recap conversations, and generate new support answers. This tool seems to be oriented towards increasing the efficiency of handling customer queries by automating and simplifying the response process

Integrate the tools you use everyday

Desku enhances the integration capability of the tools that business uses every day making it easier for the customer support agent team to make the workflow uninterrupted.

  • Ecommerce integration with the most used platforms like Shopify and WooCommerce
  • Connect social inbox to manage customer queries from social accounts under one roof
  • Integrate automation tools like Zapier, Webhooks, and Pabbly Connect to make the customer support process easier

Desku offers extensive integration capabilities, allowing seamless connection of various tools and systems. It includes advanced reporting, customer data access and refinement, custom actions, a wide range of app integrations, and the use of APIs and webhooks to enhance support automation.

AI tools for Ecommerce

Desku vs. iAdvize

Desku offers a unified chatbot experience, native integrations with help desk, CRM, and messaging channel software, and provides simplified contextual agent experiences

iAdvize hurts your bottomline!

iAdvize penalizes you for growing. With Desku, you pay exactly what you sign up for.
What do you pay for in iAdvize?

Base Plan + Seats + People reached + contacts + add-ons = Final price

What do you pay for in Desku?

Base plan + Seats  = Final price

Desku with Unlimited Agents

Save big with Desku

Stop paying thousands of dollars per year for other tools and start saving with Desku. Pricing for 1000 Agents




Flat Fee / Month Billed Annually
freshdesk $49000$48501/month
zendesk $79000$78501/month
happyfox $49000$48501/month
helpscout $40000$39501/month

How Desku Is Different? ​



Effortlessly create potent automations without coding using bots, triggers, conditions, and rules — all in Desku

AI-powered Inbox

Use Desku to instantly write replies, recap conversations for others, and make new support answers.

Suggested Answers

AI feature promptly suggests intelligent responses, enhancing efficiency in customer support interactions

Ticket Summary

AI-powered ticket summaries, streamlining your customer support process for efficiency and speedy response

Eva AI

Our AI-powered bot automatically and accurately answers support questions with zero training required.

What Customers Love About Desku?

Explore Powerful integrations

Seamlessly integrate automation, conversations, tickets, customer data, and reporting. Enhance team productivity by linking all your existing tools to our platform

Advance Reporting

Enhance the efficiency of your bots and team by leveraging adaptable and personalized reports

Customer data

Access, categorize, and refine all your customer data, tailoring it to best suit your business needs

Custom Actions

Fuel bots and workflows with real-time customer data from other tools—no technical expertise needed

Apps and integrations

Unify all your tools and expand existing workflows with over 30+ integrated apps

APIs and webhooks

With power of webhooks and APIs take your support automation to next level

Omnichannel Support

Unify Your Customer Interactions with Desku’s Omnichannel Support