Desku: The only Userlike Alternative you need for customer query management

As a customer support agent, you would always want one tool that does all, and what better than Userlike Alternatives-Desku that takes care of everything. From unified inbox to personalised engagement, it takes care of each customer query that comes by.

14 Days Free Trial. No credit card required.

Trusted by 1000+ Support Agents and 350+ Businesses

Why do fast growing companies choose Desku over Userlike?

Stronger Communication With Customers

So many names, call it the shared, unified, or omnichannel inbox, everything suits well! The Shared Inbox of Desku will make you always think about choosing it as an alternative to Help Scout and here is the reason why.

  • It Centralises customer communication from multiple sources or platforms
  • Ecommerce store integration for easy communication with customers
  • Process customer requests like refund/exchange process, viewing order history for reference, basic contact details of customers, and much more.

The powerful shared inbox is filled with rich features that not only manage your customers well but give a memory of a long time of the best customer support service as customers will always remember how were they treated rather than how satisfied were they with your product or service.

desku ai support automations

Affordable pricing plans that do not burn pockets

Userlike has the free plan but the features and functionality might not be enough for the business to run a successful and accurate customer support. The paid plans are higher than the alternative to Userlike-Desku and include the features that you need exactly with affordable pricing.

  • It has transparent pricing
  • It does not have any hidden charges to pay later
  • Monthly and Annual pricing plans are available
  • No yearly contracts can be discontinued whenever required

By seeing the uncomplicated pricing plans, it is always trusted by customers and visitors to proceed further. The Salesforce alternative, Desku has one of the most affordable pricing plans even for small businesses.

Let your customers feel like a home

Make them feel like they are having a conversation with the human. No doubt of the AI-powered customer support platform but it has one one-click 24/7 human handoff feature that will never make customers feel unwanted or unanswered.

  • Easy assigning of tickets will help to resolve the queries very specifically
  • Manage tickets with the status management (close, open, pending, etc)
  • Helps in achieving the inbox zero goal
  • Manage customers from multiple channels

Modern customers need modern solutions, and that’s what an alternative to Salesforce Desku provides. It never lets the business owners or support agents feel overwhelmed by incoming customer queries.

AI tools for Ecommerce

Desku vs. Userlike

Desku offers a unified chatbot experience, native integrations with help desk, CRM, and messaging channel software, and provides simplified contextual agent experiences

Userlike hurts your bottomline!

Userlike penalizes you for growing. With Desku, you pay exactly what you sign up for.
What do you pay for in Userlike?

Base Plan + Seats + People reached + contacts + add-ons = Final price

What do you pay for in Desku?

Base plan + Seats  = Final price

Desku with Unlimited Agents

Save big with Desku

Stop paying thousands of dollars per year for other tools and start saving with Desku. Pricing for 1000 Agents




Flat Fee / Month Billed Annually
freshdesk $49000$48501/month
zendesk $79000$78501/month
happyfox $49000$48501/month
helpscout $40000$39501/month

How Desku Is Different? ​



Effortlessly create potent automations without coding using bots, triggers, conditions, and rules — all in Desku

AI-powered Inbox

Use Desku to instantly write replies, recap conversations for others, and make new support answers.

Suggested Answers

AI feature promptly suggests intelligent responses, enhancing efficiency in customer support interactions

Ticket Summary

AI-powered ticket summaries, streamlining your customer support process for efficiency and speedy response

Eva AI

Our AI-powered bot automatically and accurately answers support questions with zero training required.

What Customers Love About Desku?

Explore Powerful integrations

Seamlessly integrate automation, conversations, tickets, customer data, and reporting. Enhance team productivity by linking all your existing tools to our platform

Advance Reporting

Enhance the efficiency of your bots and team by leveraging adaptable and personalized reports

Customer data

Access, categorize, and refine all your customer data, tailoring it to best suit your business needs

Custom Actions

Fuel bots and workflows with real-time customer data from other tools—no technical expertise needed

Apps and integrations

Unify all your tools and expand existing workflows with over 30+ integrated apps

APIs and webhooks

With power of webhooks and APIs take your support automation to next level

Omnichannel Support

Unify Your Customer Interactions with Desku’s Omnichannel Support