The eDesk eCommerce helpdesk is used by thousands of major retailers around the world. Your support team can provide a positive customer experience across all of your company’s channels: email, live chat, social media, and your website. Pros: You can customize the widget to match your brand colours. For busy weekends and holidays, the auto-response feature allows you to stay on top of things without becoming overwhelmed. Customers are able to leave you a review after their experience. Cons: Their pricing starts at $79/agent/month, which is rather expensive for most eCommerce stores. Comparatively, their interface is not particularly intuitive. It has been reported that getting support to look into and resolve your issues can be difficult.