Best Shopify Apps

eDesk: Live Chat & AI Helpdesk

App By :

xSellco

App highlights:

Thousands of major retailers use eDesk as their eCommerce helpdesk. Your support team will be able to deliver a positive customer experience across all of your company’s channels: email, live chat, social media, and your website. 

The widget can be customized to match your brand colours. When it comes to busy weekends and holidays, the auto-response feature is perfect for maintaining speedy responses without becoming overwhelmed. Customers can leave a review after their experience through their feedback tool.‍

Their pricing plans start at $79/agent/month, which is quite expensive for most eCommerce stores. Comparatively, their interface is not very intuitive. Reviewers have stated that getting support to investigate and resolve issues can be difficult.  

 

Grow your D2C brand with an omnichannel helpdesk that
streamlines messages across all support channels like WhatsApp,
Instagram, FB, Email & Live Chat. And also helps you grow revenues
through WhatsApp Marketing. Learn More.

Need help or have questions?

Email address: info[at]desku.io