Best Shopify Apps

eDesk: Live Chat & AI Helpdesk


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Thousands of major retailers use eDesk as their eCommerce helpdesk. Your support team will be able to deliver a positive customer experience across all of your company’s channels: email, live chat, social media, and your website. 

The widget can be customized to match your brand colours. When it comes to busy weekends and holidays, the auto-response feature is perfect for maintaining speedy responses without becoming overwhelmed. Customers can leave a review after their experience through their feedback tool.‍

Their pricing plans start at $79/agent/month, which is quite expensive for most eCommerce stores. Comparatively, their interface is not very intuitive. Reviewers have stated that getting support to investigate and resolve issues can be difficult.  


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    Grow your D2C brand with an omnichannel helpdesk that
    streamlines messages across all support channels like WhatsApp,
    Instagram, FB, Email & Live Chat. And also helps you grow revenues
    through WhatsApp Marketing. Learn More.

    Need help or have questions?

    Email address: info[at]