Thousands of major retailers use eDesk as their eCommerce helpdesk. Your support team will be able to deliver a positive customer experience across all of your company’s channels: email, live chat, social media, and your website.
The widget can be customized to match your brand colours. When it comes to busy weekends and holidays, the auto-response feature is perfect for maintaining speedy responses without becoming overwhelmed. Customers can leave a review after their experience through their feedback tool.
Their pricing plans start at $79/agent/month, which is quite expensive for most eCommerce stores. Comparatively, their interface is not very intuitive. Reviewers have stated that getting support to investigate and resolve issues can be difficult.
