Small and medium-sized businesses use Facebook Message by Omega as an all-in-one customer support tool. No coding skills are required for installation. Connect to your Facebook page and live chat through Facebook messages. During business hours, you can enable or disable Live Chat. Save your customers’ conversations and have a comprehensive view of interactions on one page. There are many reports that the chat function doesn’t work. The widget doesn’t look very professional. It may take a long time for the support team to resolve your issue because they are slow.