Best Shopify Apps

Gorgias ‑ Live Chat & Helpdesk

Gorgias

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Gorgias

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The Georgias customer service help desk is designed for eCommerce stores. Shopify, BigCommerce & WooCommerce are all integrated. Their integration with Shopify helps support agents deliver great customer service seamlessly. Pros: Gorgias integrates deeply with Shopify, allowing you to pull customer data right into the dashboard. In addition, it allows you to modify orders, initiate refunds, and perform other tasks you’d otherwise have to do on the Shopify admin dashboard. Gorgias allows you to use custom tags to tag conversations for future reference. Georgias integrates with most channels for receiving support inquiries, such as email, Facebook, and Instagram. Frequently asked questions can be answered automatically with Macros. In addition, they have intent detection, which detects customer intents such as shipping, refunds, and exchanges. As a result, you can set up automated replies or route the tickets based on tags. Cons: Gorgias isn’t very user-friendly. To get the most value from the product, there is a steep learning curve. The price is extremely high. A plan with all the features costs $750/month with a cap of 6000 tickets per month. Gorgias is not particularly conducive to collaboration. Changing support reps or asking for help when you need it is difficult. To collaborate with your team, you may have to use another internal chat tool. Some customers say Gorgias is more of a ticketing system than a conversation tool, but this is just a matter of personal preference. Instead of treating their customers like lifeless tickets in 2021, store owners prefer to converse with them. 

 

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    Grow your D2C brand with an omnichannel helpdesk that
    streamlines messages across all support channels like WhatsApp,
    Instagram, FB, Email & Live Chat. And also helps you grow revenues
    through WhatsApp Marketing. Learn More.

    Need help or have questions?

    Email address: info[at]desku.io