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Best Shopify Apps

Gorgias ‑ Live Chat & Helpdesk

App By :

Gorgias

App highlights:

Designed for eCommerce stores, Georgias is a customer service help desk. They integrate with Shopify, BigCommerce, and WooCommerce. Their integration with Shopify allows support agents to provide great customer service seamlessly. It has a deep integration with Shopify that allows you to pull customer data directly into the dashboard. Furthermore, it allows you to modify orders, initiate refunds, and do a variety of other things that you would otherwise have to go through the Shopify admin dashboard. In Gorgias, you can use custom tags to tag conversations for future reference. It integrates with most channels where support queries can be received, such as email, Facebook, Instagram, etc. You can also create highly customized Macros to automate frequently asked questions. In addition, they have intent detection, which enables you to detect customer intents such as shipping, refund, and exchange. Then you can set up automatic replies or route tickets based on tags. Cons: Georgias isn’t very user-friendly. Using the product properly requires a steep learning curve. It is extremely expensive. With Gorgias, collaboration isn’t particularly easy. The plan with all the features costs $750/month with a cap of 6000 tickets/month. Changing support reps or asking for help when you need it can be challenging. If you want to collaborate within your team, you might have to use another internal chat tool. Many customers say that Gorgias is more of a ticketing system than a conversation tool, depending on their personal preferences. Today, store owners enjoy conversing with their customers instead of treating them like lifeless transactions. 

 

Grow your D2C brand with an omnichannel helpdesk that
streamlines messages across all support channels like WhatsApp,
Instagram, FB, Email & Live Chat. And also helps you grow revenues
through WhatsApp Marketing. Learn More.

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