HelpCenter, a user-friendly e-commerce app, makes customer service easy. You can manage support through four marquee solutions: FAQ builder, HelpDesk ticketing, Live Chat & Tabs.
Pros: It is free to sign up for and is one of the most perfect e-commerce customer service tools for small and medium-sized businesses offering drag and drop editing for easy processing and easy to use – set up in under ten minutes with no coding skills needed, the excellent customer support team is there to help you works great with several Shopify shops under the same accountOmnichannel customer service – manage all inquiries form emails, live chat, or Facebook Messenger all under one single HelpDeskFull plan including all features comes at a meagre $12.99 / month offers also order management and customer purchase history
Cons: Only integrated with Shopify stores, so if you use a different e-commerce platform, you’ll need to take this into consideration. You might want to consider another solution for larger enterprises because of the lack of features such as Whatsapp integration, or visual communication features