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Best Shopify Apps

JivoChat Live Chat

App By :

JivoChat

App highlights:

JivoChat is an all-in-one business messenger that teams use to communicate with customers everywhere: live chat, phone, email, and social. 

Their features aim to boost your support team’s efficiency and communication opportunities. 

Pros: View who’s visiting, which webpages they are viewing, and which domain they are coming from. 

You can score your chat service quality and use their analytics to identify areas you can improve on. 

Transmit and invite colleagues to join open support chats with customers even before they hit “send.”.‍

The free plan lacks many key features. Support agents managing multiple accounts could make their per-agent pricing model quite expensive. Automation and rules are not supported. Reviews suggest that it can be difficult to get support to investigate and resolve your issues.  

 

Grow your D2C brand with an omnichannel helpdesk that
streamlines messages across all support channels like WhatsApp,
Instagram, FB, Email & Live Chat. And also helps you grow revenues
through WhatsApp Marketing. Learn More.

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