Teams use JivoChat to communicate with customers across all channels: live chat, phone, email, and social media.
Their features aim to boost your support team’s efficiency and communication opportunities.
It allows you to see who’s visiting, which pages they’re viewing, and which domain they’re coming from. Using their analytics, you can score your chat service quality and identify areas for improvement. Observe the messages that visitors are typing even before they hit “send.” Transfer and invite colleagues to join open support chats.
The free plan does not include many of the key features. If you have multiple agents managing support, their per-agent pricing model could be quite expensive. Automation and rules are not supported. Reviews indicate that getting support to look into and resolve your issues can be difficult.