In order to increase online sales, Chatra is a live chat messenger app. Live chat allows you to converse with your website visitors in real-time. Or use the messenger mode and reply to messages at your own pace. Pros: Chatra allows you to see shopper’s cart contents, which can help you identify your most valuable customers and offer tailored assistance. With a real-time list, you can see who is on your website and monitor who is currently browsing it. Set up bots to respond to certain criteria or collect information outside of business hours based on certain criteria. Before customers hit “send”, see what they type. As a result, you can save time on preparing an answer and boost FRTs. Cons: Many of the key features aren’t available for free. In the event that you have multiple agents managing support, the per-agent pricing model could be quite expensive. The customization options are pretty limited, and there have been reports that notifications do not arrive in time, which defeats the purpose of live chat.