For eCommerce brands, Reamaze is another great Shopify customer service app. DelightChat, Gorgias, and Richpanel are said to be its closest competitors. Using it, your team is able to resolve customer queries seamlessly. Reamaze is known for its live chat feature due to its customizable chat experience and instant ‘check order status’ bot. Pros: Reamaze is known for its live chat feature. Other features include FAQ-search, status page (you’ll know if your order is delayed), pre-built bots, and more. With Cues, you can trigger messages based on URL/UTM, time on site, Shopify activities, etc. Your customer’s experience will be more personalized as a result. Live dashboards let you see how users are interacting with your site. With this information, you can try and send a personalized message to generate a sale or simply help them. In addition, it integrates with most eCommerce platforms, such as Shopify, BigCommerce, WordPress, Magento, and others. You can also sell in the European market with peace of mind thanks to GDPR compliance. Reamaze’s collaboration functionality isn’t exactly intuitive. In order to manage customer service seamlessly, you may need to collaborate on a completely different tool like Slack or WhatsApp by sharing screenshots from Reamaze. Reamaze is billed per user, per month. If support tickets grow, you’ll need to add more employees to the team. It’s more geared towards resolving tickets than having a conversation with a customer.