For eCommerce brands, Reamaze is an excellent Shopify customer service app. DelightChat, Gorgias, and Richpanel are considered to be their closest competitors. As a result, your team is able to resolve customer inquiries seamlessly. One of the main features of Reamaze is its live chat function.
The live chat feature of Reamaze is well known due to its customizable chat experience and ‘check order status’ bot. Other features include an FAQ search, a status page (if your order is delayed), and pre-built bots. You can trigger messages using Cues based on URL/UTM, time on site, Shopify activities, etc. You can then personalize your customer’s experience to an even greater extent. Through the live dashboard, you can see which users are currently interacting with your site. By using this information, you can send a customized message to generate a sale or simply assist them. Additionally, it integrates with most eCommerce platforms, such as Shopify, BigCommerce, WordPress, Magento, etc. Additionally, it is GDPR-compliant, so you can sell in the European market with peace of mind.
Reamaze’s collaboration functionality isn’t exactly user-friendly. You might need to share screenshots from Reamaze on another tool like Slack or WhatsApp to manage customer service seamlessly. REMAZE charges per user, per month. Adding more support reps to the team can be costly as your support tickets increase. The focus is more on resolving tickets than building relationships with customers.