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Best Shopify Apps

Richpanel Customer Support CRM

App By :

Richpanel

App highlights:

Shopify customer support can be managed seamlessly with Richpanel, an eCommerce customer service tool. In no time, you will be able to track, manage & resolve queries with Richpanel. Live chat, email, WhatsApp, Facebook & Instagram are all supported. Support reps are able to be more productive this way since they save a lot of time. By bringing all the most frequently used support channels into one dashboard, Richpanel saves you countless hours. Live chat, email, Facebook, Instagram, and WhatsApp are all included. Using its self-service feature, you can eliminate up to 30% of repetitive support requests. It offers a personalized experience where customers can view/track orders, peruse FAQs, and start a new conversation too. You can create self-service workflows in Richpanel to solve the most common support scenarios. Cons: Richpanel can be quite difficult to navigate according to a lot of customers. It integrates with top e-commerce platforms like Shopify, Magento & WooCommerce. It’s not exactly intuitive. Prices start at $249/mo for just 1000 customer conversations and can get quite pricey. Richpanel isn’t built for seamless team collaboration. In order to collaborate with your teammates on a daily basis, you may need to use another tool. The number of orders you can process on Richpanel is capped. Their lowest plan allows you to process up to 1000 orders per month.

 

Grow your D2C brand with an omnichannel helpdesk that
streamlines messages across all support channels like WhatsApp,
Instagram, FB, Email & Live Chat. And also helps you grow revenues
through WhatsApp Marketing. Learn More.

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