Best Shopify Apps

Richpanel Customer Support CRM

App By :

Richpanel

App highlights:

Richpanel helps businesses manage Shopify customer support seamlessly. You can easily track, manage, and resolve queries with Richpanel. All your support channels can be managed, including live chat, email, WhatsApp, Facebook, and Instagram. It saves support reps a lot of time and makes them more productive. Bringing your most used support channels onto one dashboard saves you countless hours. This includes live chat, email, Facebook, Instagram, and WhatsApp. Its self-service feature can reduce repetitive support requests by up to 30%. In addition to viewing/tracking orders, perusing FAQs, and starting a new conversation, it also offers a personalized experience. The platform integrates with top eCommerce platforms like Shopify, Magento & WooCommerce. With Richpanel, you can create self-service workflows to resolve the most common support scenarios. Cons: Customers complain that Richpanel is quite difficult to use. It’s not exactly intuitive, to put it simply. For just 1000 customer conversations, their pricing starts at $249/mo. You can’t collaborate seamlessly with your team using Richpanel. To collaborate with your teammates on a daily basis, you may still need an additional tool. Orders can be processed on Richpanel up to a certain limit. You can process a maximum of 1000 orders a month on their lowest plan.

 

Grow your D2C brand with an omnichannel helpdesk that
streamlines messages across all support channels like WhatsApp,
Instagram, FB, Email & Live Chat. And also helps you grow revenues
through WhatsApp Marketing. Learn More.

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