With Tawk.to, you can monitor and chat with visitors on your Shopify website or from a free customizable page. An eCommerce support tool that allows you to monitor and chat with visitors on your website, respond to support tickets and create a help centre to empower customers. Pros: With tools like Live Chat, Ticketing, a Knowledge Base, and video and voice add-ons, you have what you need to be there for customers when and where they need you most. Conversations can be tagged and assigned to team members so they respond at the right time. Your agents can collaborate as well as respond to queries with more context. You can create knowledge bases for both your team and your customers. Customers can resolve their queries independently without contacting agents, empowering your agents to perform better. Tawk. to has a very attractive price. With this customer support tool, you get all the basic features for free. Tawk. to isn’t designed for e-commerce. Since eCommerce store owners have specific requirements, this tool cannot meet them. The interface isn’t exactly appealing or intuitive. Many people have reported issues with notifications not appearing. It could result in missed messages and delayed responses, which is not what your customers want. You will need to purchase add-ons for multiple features including removing their company branding, despite the tool is free.