Best Shopify Apps

tawk.to Live Chat

App By :

tawk.to

App highlights:

Shopify’s Tawk lives chat app allows you to monitor and chat with visitors on your website or from a free customizable page. With this eCommerce support tool, you can monitor and chat with visitors on your website, respond to support tickets, and create a help centre to help customers. 

You can be there for customers when and where they need you most with tools like Live Chat, Ticketing, Knowledge Bases, and video & voice add-ons. Ensure that the right person is responding at the right time by tagging and assigning conversations to members of your team. As a result, your agents can collaborate as well as respond to queries with more context. As well as creating knowledge bases for your team, you can also create knowledge bases for your customers. Customer support a Tidio is not a tool designed exclusively for eCommerce store owners has all the basic features that this customer service tool offers for free, empowering your agents to perform better and allowing customers to resolve their queries independently without talking to an agent. 

Tawk.to is not built for eCommerce. There are specific requirements for eCommerce store owners that can’t be met with this tool, which is a big disadvantage. Their interface is neither attractive nor intuitive. Notifications have not been showing up for many people. As a result, messages may be missed and responses may be delayed, which is the last thing your customers want.  Although it’s free, the features you get are quite limited, and you’ll need to purchase add-ons to remove the company branding. 

 

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