Tidio helps eCommerce companies have better customer service conversations with their customers. With Tidio, you can connect with your customers and solve their queries quickly. The tool offers all the features your agents need to manage customer service better. Pros: Tidio lets you monitor live chat, messenger, and email conversations on one screen. Through customizable widgets, you can connect with visitors in real-time through Tidio’s live chat feature. You can also automate the most frequently asked questions by your customers, which will save your agents time. Almost all of the top business software you will use on a daily basis is integrated with Tidio. The tool is not designed exclusively for eCommerce store owners.
This means your specific set of requirements can’t be met by using this too.
Tidio does not support Whatsapp, Instagram, or Twitter customer conversations. If you manage multiple eCommerce stores, you can’t view messages from multiple properties on one Tidio tab. With an additional fee for every additional user, Tidio’s ‘Communicator plan’ could end up being quite expensive.