Tidio helps e-commerce companies have better customer service conversations with their customers. With Tidio, you can quickly and efficiently connect with your customers. Pros: Tidio allows you and your team to monitor conversations from live chat, messenger, and emails from one screen. It’s equipped with features to help your agents manage customer support better. With Tidio’s live chat widget, you can communicate with visitors in real-time. Additionally, you can automate the most frequently asked questions by your customers, saving your agents time. It integrates with most business software you’ll be using every day. There are a few cons with Tidio. It is not a tool designed exclusively for eCommerce store owners. You can’t use Tidio to manage customer conversations from Whatsapp, Instagram, and Twitter. In Tidio, you can’t view messages from multiple properties on one tab. If you manage multiple eCommerce stores, this could be extremely inconvenient. With an additional fee required for every additional user, Tidio’s ‘Communicator plan’ starts at $18/month.