Tidio helps eCommerce companies have better customer service conversations with their customers. With Tidio, you can quickly and efficiently connect with your customers. Pros: Tidio allows you and your team to monitor conversations from live chat, messenger, and emails from one screen. It’s equipped with features to help your agents manage customer support better. With Tidio’s live chat widget, you can communicate with visitors in real-time. Additionally, you can automate the most frequently asked questions by your customers, saving your agents time. It integrates with most business software you’ll be using every day. There are a few cons with Tidio. It is not a tool designed exclusively for eCommerce store owners.
As a result, you can’t manage customer conversations from Whatsapp, Instagram, and Twitter using Tidio. If you manage multiple eCommerce stores, you can’t view messages from multiple properties on one Tidio tab. With an additional fee for every additional user, Tidio’s ‘Communicator plan’ starts at $18/month.