Tidio is a great customer service tool for eCommerce companies. You can use Tidio to connect with your customers and resolve their queries in a timely and efficient manner. With it, your agents can manage customer support more efficiently. You and your team can monitor conversations from live chat, messenger, and emails with Tidio. By using Tidio’s live chat widgets, you can connect with visitors in real time. Your agents can also save time by automating the most frequently asked questions. In your daily workflow, you’ll use most top business software that Tidio integrates with. Tidio is not a tool designed exclusively for eCommerce store owners. This means your specific set of requirements can’t be met by using this tool. You can’t manage customer conversations from Whatsapp, Instagram, and Twitter using Tidio. You can’t view messages from multiple properties on one Tidio tab, this could be extremely inconvenient if you’re managing multiple e-commerce stores. Tidio’s ‘Communicator plan’ starts from $18/month but with an additional fee required for every additional user, this could work out to be quite expensive.
