UVdesk is a Shopify helpdesk that offers an open-source and cloud-based solution to help eCommerce store owners manage customer interactions. Their services include multi-channel support, third-party integrations, support ticket management, task and email management, and customer follow-up tracking.
The UVdesk customer support tool is designed specifically for eCommerce and takes into account the specific needs of eCommerce merchants. Automate your processes by creating presets and rules for tickets coming from different channels. Tags, priorities, statuses, and labels allow you to search for and manage customer conversations more effectively with UVdesk. With features such as assigning agents, private notes, forwarding replies, etc., your team can collaborate seamlessly. In addition to its paid pricing plans, UVdesk offers a free open-source helpdesk.
For first-time users, the layout can be quite intimidating and confusing to go through a steep learning curve to generate value from the product. Sometimes the error messages shown are not clear. As a result, you won’t know what’s causing the problem and will need to contact their support team. Agents were forced to manually send canned responses due to delays with canned responses. The UVdesk pricing model is based on a “per person, per month” basis. With an expanding team, this can become extremely costly.