Businesses can deliver delightful experiences across channels with Verloop. Using advanced NLP and machine learning, their conversational AI platform automatically resolves customer issues. You can replicate in-store assistance across channels on your online store.
Verloop allows you to keep track of customer information, like purchase history, location, and previous chats, all in one place. Keep your customers informed about orders, shipments, refunds, and offers before they ask. Bots learn from the conversational data generated by your customers and agents. To improve customer engagement, use predictive analysis to understand customer behaviour. With Verloop’s dashboard, you can access real-time data and track your agent’s and bots’ KPIs. You’ll always know what’s happening thanks to detailed insights.
Cons: It’s not for eCommerce. So it may not take into account the specific needs and requirements of your business.
It can take set up and figure out the tool. Reviews suggest that the application can be a bit slow. And a lot of time is needed for new chats to load, switch between chats etc. which results in slower responses.