It is a multi-billion dollar SaaS company that provides customer support software to organizations. Zendesk offers a wide range of features, integrates with most apps in your stack, and caters to industries in every sector. As an industry, Zendesk would be near the top. The Zendesk live chat tool is considered one of the best in the market. As well as behavioural triggers, live visitor tracking, chat ratings, file sending, etc., this chat tool comes with a powerful FAQ builder that lets you store your visitors’ most frequently asked questions and relevant information about your eCommerce store.
In addition, it offers a unified communications interface that allows you to answer customer queries natively. Zendesk supports platforms such as WhatsApp, WeChat, and Facebook. Cons: Zendesk is heavy, boring, and not intuitive. Without a demo from a sales representative, Zendesk can be nearly impossible to navigate. The platform is not designed for eCommerce brands. Customers of eCommerce brands have very specific needs & their customer support requirements are very different from those of other industries. The price is really high. It costs $89/month/user for their support suite Professional plan. Zendesk doesn’t make it easy to collaborate with your teammates. Although they have basic collaboration features, they don’t facilitate seamless communication.