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Best Shopify Apps

Zendesk Support

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Zendesk is a multi-billion dollar SaaS company that provides customer support software. Zendesk has a long list of features, integrates with almost all apps in your stack, and caters to industries from every industry. Zendesk would rank somewhere near the top of the customer service software industry. One of the best live chat tools available on the market is Zendesk. This chat tool comes with an extensive set of features like behavioural triggers, live visitor tracking, chat ratings, file sending, etc. It comes with a powerful FAQ building feature where you can store your visitors’ most frequently asked questions and relevant information about your e-commerce store. It also features a unified communications interface where you can answer customer questions. Cons: Zendesk is heavy, boring, and not intuitive. It supports WhatsApp, WeChat, and Facebook. Zendesk is quite a generic tool. It can be difficult to navigate without a demo from a sales representative. Ecommerce brands shouldn’t use it. In contrast to other industries, e-commerce brands have very specific needs and customer support requirements. The price is really high. The Professional plan costs $89 per user per month. It’s hard to collaborate with your teammates on Zendesk. Although they have basic collaboration features, they do not facilitate seamless communication.


Grow your D2C brand with an omnichannel helpdesk that
streamlines messages across all support channels like WhatsApp,
Instagram, FB, Email & Live Chat. And also helps you grow revenues
through WhatsApp Marketing. Learn More.

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