Software Advice FrontRunners for Best Help Desk Software For 2024

Updated : Nov 29, 2023
4 Mins Read

Software Advice FrontRunners for Best Help Desk Software For 2024

Customer Support Software That covers all Your Business needs

  • Live Chat
  • Ai Chatbot
  • Automations
  • Knowledge Base
  • Shared Inbox
  • Marketing
  • Surveys & Forms
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The prestigious Software Advice – a Gartner Property has awarded Desku in the Top-Runners list of best help desk software in January 2024. Amongst tough competitors like Engagebay, Helpscout, Gorgias, Tidio, Zendesk Suit, Livechat, Helpdesk, Intercom and many more, Desku has been on the list of the best Help Desk Software. 


This award is important to us because it helps us be recognized as one of the best helpdesk software options available. Desku is a clever tool that uses artificial intelligence to help businesses with their messaging needs. It’s all in one place, so businesses can use it for marketing, sales, and support!


We’re excited to share that Desku is an affordable Helpdesk Software with great customer reviews! Plus, our Founder is always ready to help with any questions you might have, ensuring your satisfaction and ease of use.




Best helpdesk gartner 2023
Desku As Software Advice’s Front Runners for Best Help Desk Software For 2024




How does Software Advice consider to draw your attention amongst the types of help desk software for customer support?


Software Advice recognizes the best software experiences by gathering reviews from users like you. As a helpdesk support platform, we’re here to help Small and Medium-sized businesses and Ecommerce owners streamline customer queries and manage messages from multiple channels. It’s your one-stop shop for everything your business needs!


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Gartner software advice runner up for best help desk software 2024




How do our customers benefit from help desk software?


Desku is a powerful help desk software that can handle customer queries from multiple channels. With a variety of features, it helps improve response times and customer engagement, ultimately leading to a better experience for your customers. Plus, our platform is easy to use so you can quickly learn how to use it for your business needs!


Also Read: The 11 Best Knowledge Base Software Platforms in 2024


Some of the main Features of Help Desk Software are;


-Managing Customer Email Queries and ticketing system from multiple channels under one roof. 


-Real-time conversation with customers through Live Chat Help Desk Tool


-Multiple integrations that you use daily to make your work easier and quicker. 


-Bringing more efficiency with the automated AI features to look for in the business. 


-No code chatbot builder to create automated conversations for the customers. 


Desku is here with the concept of bringing unified and centralised solutions into the business. The right help desk support software will bring a breeze of ease to the business. The centralized help desk ticket management system of Desku helps your customer service to boost to the next level. 


What is Desku? A complete guide to the best help desk software for 2024


Desku is a comprehensive platform that combines customer support and business messaging services. It is specifically designed for small and medium-sized businesses, as well as Ecommerce store owners on Shopify, WooCommerce, and Ecwid platforms. The help desk software solution helps in better customer engagement. 


We have modernised the platform by equipping the automated AI features for the smart solutions. Customer support is the core of any business that impacts and coordinates with the reputation of the business parallelly. The better you understand your customers, the more money you can make by tailoring your business to meet their needs.


Desku is a tool that can help your business in many ways. It can manage customer questions, let you know how happy customers are with best practices, and even connect to social media platforms like Whatsapp and Facebook. It’s always being updated so that you won’t miss out on anything. 


Desku is the ticketing software help desk platform that you are looking for.


You might be confused and looking for help desk software in the market, but all we believe is to look for yourself by taking a 7-Days Free Trial. 

Gaurav Nagani
Gaurav Nagani
As Founder & CEO of, Gaurav has made a distinct mark in the customer support and ai bot field. His commitment to AI-enhanced solutions and his industry experience have been instrumental in modernizing customer service.