Top 8 best Gorgias Alternatives for your business in 2023

Are you ready to switch from Gorgias to something better? It’s the perfect time to evaluate your options and find the customer service software that best fits your needs. That’s where this blog comes in. We looked at some of the top Gorgias alternatives to help you make an informed decision. 

Gorgias is great customer service software that provides you with an all-in-one solution for customer support. You get one shared inbox to manage everything, from tickets to emails, Twitter messages and Facebook posts. You also get great automation and reporting tools that help you to save time and see how your team is performing. 

However, Gorgias may not work for everyone. You may be facing frequent outages with its servers, struggling to find the features that you need, or simply looking for a better pricing plan. 

Also Read: 11 Ways to Solve Customer Queries Using Chatbot Platform

If this sounds like you, then fret not – there are plenty of great Gorgias alternatives out there. In this blog, we’ll cover the top 8 Gorgias alternatives and provide an in-depth review of each one. We’ll cover their features, pricing, integrations, and customer support. So you can rest assured that you’ll find the right customer service software for you. 

Let’s get started!

Gorgias Alternatives you should know about;

  • Desku: The helpdesk software and messaging platform for the SMBs
  • Tidio: AI-powered platform to provide an engaging messaging experience for businesses.
  • Freshworks: All-in-one suite of integrated apps and collaboration tools to streamline customer service.
  • Zendesk: Cloud-based help desk platform designed to increase customer support efficiency.
  • Zoho Desk: Comprehensive customer service and support platform to drive customer satisfaction.
  • Wati: Automated customer success platform for businesses to increase customer loyalty.
  • Intercom: Seamless customer communications platform to boost CSAT scores.
  • Manychat: Automated chatbot platform to attract and engage new prospects.

Desku: The helpdesk software and messaging platform for the SMBs

Desku is not just a customer support or a helpdesk platform but is a messaging platform that streamlines customer queries in one. May your customers contact you from other social platforms or emails, and you get to manage it under one roof. There are merely multiple integrations that help in making the work easier.

Features like Live Chat and ticketing system help in making instant customer management interaction. Provide real-time conversation with your customers and get everything done under one roof. Not only that but when it comes to automation, it has various features like Macros and no code chatbot builder Deskubots. It helps in helping and serving customers even in absence of a support agent.

Self-service options like Knowledge Base help in guiding through the articles, informative information, guides, or videos. Customers can get help by just going through the article at once before reaching out to customers.

  • Live Chat for real-time conversation.
  • Chabot: For the automated customer support.
  • Knowledge Base: For the self-service for the customers to help themselves before contacting support agents.
  • Integrations for the better working of the platforms, and much more

Tidio: AI-powered platform to provide an engaging messaging experience for businesses.

Tidio is an AI-powered platform designed to provide an engaging messaging experience for businesses. It is one of the best Gorgias alternatives out there and is the perfect option for companies looking to improve their customer support in 2023. 

With Tidio, businesses are able to manage all their customers across multiple channels in one place and make use of helpful features like auto-responders, a self-service portal, canned responses, and ticket routing. The software also includes a live chat option and is integrated with Zendesk Chat and other popular services like Shopify, BigCommerce, and Salesforce. 

In addition to offering customer support and communication tools, Tidio also provides automated marketing tools to help businesses make better decisions. With its AI-powered customer service feature, Tidio will analyze customer inquiries and respond to them in real time, offering customized real-time support for businesses. It also makes it easier for businesses to customize their customer experience with their own branding and customization options on their website. 

Tidio is the perfect choice for companies of all sizes looking for a better customer support platform. Thanks to its AI-powered features, it offers businesses a chance to provide a superior customer service experience by offering faster and more accurate replies to customers. In addition, Tidio also helps businesses to better understand their customer’s preferences and needs through

  • AI-Powered Platform: A platform powered by artificial intelligence to provide a fully automated messaging experience.
  • Engaging Message Experiences:</h4>Deliver personalized messages to customers based on their needs and preferences.
  • Variety of Integrations: Integrate Tidio with a variety of third-party services, such as Shopify, MailChimp and Zapier. 
  • Audience Segmentation: Easily create custom audiences based on customer demographics and preferences. 
  • Performance Monitoring: Monitor messaging performance with detailed analytics and reporting.

Freshworks: All-in-one suite of integrated apps and collaboration tools to streamline customer service.

Freshworks is an all-in-one suite of integrated apps and collaboration tools to streamline customer service. It is a Gorgias alternative that provides companies of all sizes with improved customer support by creating a seamless communication platform across multiple channels. It can respond to customer inquiries, streamline processes, and help support agents manage all their customers. 

This customer service platform also offers a shared inbox, so conversations with customers and support teams can be kept in one place. There is an AI-powered Customer IQ where customers can find answers to their queries without waiting for agent support. It also features automation rules and self-service portals to respond quickly and improve customer experience.

For businesses that need help desk and project management software, Freshworks is one of the top Gorgias alternatives. This customer support software makes it easier to manage customers’ data efficiently and allows teams to work collaboratively and customize the system as per their business needs. It offers a free trial so companies can explore all its features like ticket management, live chat, ecommerce, and more to see how it improves customer service. This platform makes it easier to respond to customer inquiries, improve customer relationships, and increase conversions for ecommerce.

  • Robust API: Ability to build custom applications and connect customer service tools across multiple channels with robust APIs.
  • Open Channel Integrations: Seamless connection with browsers, messengers and social media for customer support.
  • Multi-Language Support: Easy to set up and use solutions that can be configured in multiple languages.
  • Customer Service Insights: Comprehensive customer insights to track customer history and improve customer experience.
  • Unified Inbox: Professional unified inbox organizes customer inquiries, tasks and team conversations.

Zendesk: Cloud-based help desk platform designed to increase customer support efficiency.

Zendesk is one of the leading Gorgias alternatives for companies of all sizes looking for efficient and powerful cloud-based customer service software. This Gorgias competitor offers powerful features to help your support team manage all your customers and respond to customer inquiries quickly on multiple channels, from live chat to self-service portals.

Zendesk offers a shared inbox for your customer support and management of queries, as well as automated workflows to improve the efficiency of your customer service representatives and streamline some of the processes. You can track performance and data-driven insights to help you improve customer experience and make better business decisions in the future.

Zendesk’s offering includes powerful chat and help desk software, so you can use Gorgias to respond to customer inquiries quickly and offer better customer support in the process. It also provides a customizable user interface, making it easier for your team to adjust the system according to your business needs.

You can manage all your customers in one platform with Zendesk’s support teams and can customize the system according to your preferences. Furthermore, with the help of Customer IQ, you can proactively identify customer feedback and make sure they have a successful experience.

Zendesk is one of the top Gorgias alternatives for companies looking for a comprehensive customer

  • Ticket Assignment and Merging: Easily route tickets to customer service agents and merge related tickets for quicker resolution. 
  • Self-Service: Offer customers a self-service experience through an integrated knowledge base, chatbot and FAQs. 
  • Reporting Dashboard: Monitor performance and customer satisfaction through an all-in-one reporting dashboard. 
  • Real-Time Data: Analyze customer service data in real-time to optimize customer support efficiency. 
  • Multi-Channel Support: Handle customer inquiries quickly and efficiently through multiple channels.

Zoho Desk: Comprehensive customer service and support platform to drive customer satisfaction.

 Zoho Desk is a comprehensive customer service and support platform to drive customer satisfaction. It provides customer support teams with a shared inbox, automated workflows, a ticketing system, and a self-service portal to manage all your customer inquiries. This Gorgias alternative integrates with Salesforce and Workplace by Facebook, as well as Microsoft Dynamics and Google G-Suite. It makes it easier for customer support teams to respond to customer inquiries on any channel, including email, live chat, and phone. 

The software enables you to customize and personalize all customer experiences, as well as improve customer relationships with its comprehensive customer service platform. It is best suited for companies of all sizes and integrates with other best customer service software like Gorgias, Richpanel, and Reamaze. It helps them to provide the best customer service experience across multiple channels in one unified platform. 

Zoho Desk also offers workflow automation, which helps teams to streamline their customer service processes by routing customer inquiries to the best-suited agent. You can use it for ticket management and customer support as well as for project management software. It also offers a shared inbox feature with team members’ collaboration to ensure better customer service results. Lastly, it also provides a knowledge base, which makes it easier for customers to find the answers they are looking for quickly.

  • Real-time customer insights and analytics
  • Collision detection and workflow automation
  • Multi-channel support including email, web and social
  • Variety of integrations with apps, such as Slack and Google
  • Interactive voice response for call centres

Wati: Automated customer success platform for businesses to increase customer loyalty.

WATI is a customer service platform that makes it easier for businesses of all sizes to manage customer support and increase customer loyalty. It provides omnichannel support on multiple channels such as Facebook Messenger, Telegram, Instagram, email, SMS, and WhatsApp. This Gorgias alternative offers automated workflows, rich features such as auto-tagging and canned responses, plus a self-service portal for customers. WATI offers an impressive set of integrations with MailChimp, Salesforce, Slack, Google Analytics, Shopify, Bigcommerce, and more.

The main advantage of WATI is its focus on WhatsApp, an increasingly popular support channel. You can connect with customers directly from within the platform and track performance and data insights to improve customer experience and make better business decisions. WATI also provides templates and lets you set the availability hours of your customer support agents, so your customers can contact them when necessary. It’s one of the best Gorgias alternatives that can help you integrate support channels, streamline processes, and optimize customer interactions.

  • AI-Powered Support: Automate customer conversations and complex workflows with AI-powered chatbots. 
  • Predictive Insights: Maximize customer lifetime value with predictive insights generated from data analysis.
  • Seamless Integrations: Connect your existing applications with Wati and create a central customer platform.
  • Built-in Billing System: Automate billing and invoicing processes with the integrated system
  • Customer Analytics: Analyze customer behaviour and buying patterns for better optimization of sales strategies.

Intercom: Seamless customer communications platform to boost CSAT scores.

Intercom is a leading customer service platform that enables businesses to provide better customer support and boost customer satisfaction (CSAT) scores. It’s one of the top Gorgias alternatives that can help companies of all sizes manage all their customer communications from multiple channels in one unified place. It’s also perfect for providing support to both current and potential customers.

Intercom’s key features include a shared inbox, ticket routing, AI automation, canned responses, a self-service portal, customizable ticket views, Customer IQ, a knowledge base, and team collaboration. It makes it easier to respond to customers quickly and improves the user experience by offering 24/7 online customer service. Plus, it can be integrated with your ecommerce platform to provide quick solutions to customer inquiries.

Intercom is a perfect Gorgias alternative for businesses that need a comprehensive software solution to manage their customer support and help desk operations. It’s a cloud-based customer service software that makes it easier to provide consistent support across multiple channels in one place. It also provides automated workflows to streamline some of the processes, allowing your team to respond to customer inquiries faster and more efficiently.

  • Conversation-Driven Support: Ability to have a two-way conversation with customers. 
  • Live Chat: Chat with customers in real time and manage conversations. 
  • Engagement tools: Automated notifications, in-app messages, and email. 
  • Analytics & Reports: Get detailed insights on customer engagement and performance.
  • CRM: Fully integrated CRM offering rich customer profiles.

Manychat: Automated chatbot platform to attract and engage new prospects.

Manychat is a powerful automated chatbot platform that can help businesses attract and engage their prospects. This is one of the best Gorgias alternatives in 2023, as it supports multiple channels in one platform to respond to customer inquiries. With it, you can create omnichannel customer service without leaving the platform. You can use it to support live chat, email, Facebook Messenger, and more. 

ManyChat is the best Gorgias alternative for companies of all sizes. It can improve customer satisfaction with features like AI, canned responses, and shared inboxes. You can also use it to streamline customer interaction and customize their experience with self-service portals and automated workflows. It is also suitable to use in combination with project management software to help you manage all your customer inquiries and monitor your team’s performance.

Also Read: Top-5 features that ensure the significance of Helpdesk Software for eCommerce store

ManyChat is the perfect customer support platform to use in any e-commerce. It offers a free trial, so you can explore all its features on whether it’s the right one for your business needs. ManyChat offers customizable templates to create automated messages and campaigns that can be integrated with Shopify, BigCommerce, and other solutions. It also offers Customer IQ to detect correlations and forecasts based on customer conversations. This helps businesses of all sizes make better and more informed decisions.

  • Automated Recurring Messages: Send automated messages at intervals to sustain engagement.  
  • Customized Targeting Segmentation: Create user segments based on age, location, and other custom attributes. 
  • Integration with Numerous Platforms: Integrate the chatbot with numerous popular platforms to provide sophisticated automated customer experiences.
  • Chatbot Builder: Easily build conversational bots so you can get started right away.
  • A/B Testing: Test different strategies and improve your chatbot’s performance.

Conclusion: Choose what is best for your business

Considering the business, it is important to consider the size of the business and then choose the helpdesk platform for the same, when you are choosing any software for your business, make sure that it matches your budget, needs and requirements and all the required features for the best customer query management more.

Thank you for taking the time to read our top seven Gorgias Alternatives for your business. We hope that our article has been helpful and that you have found some of the alternatives to be of interest. If you have any questions or suggestions, please do not hesitate to contact us. We look forward to hearing from you.

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