The 11 Best Knowledge Base Software Platforms in 2023

In 2023, the best knowledge base software platforms will enable organizations to create comprehensive knowledge bases for customer support, internal knowledge management, and external knowledge sharing. These tools are essential for businesses to boost their efficiency and keep up with an ever-evolving digital landscape. The top 12 best knowledge-base software platforms can provide a range of features, such as customization options and AI-based search functionality. Organizations should look for solutions that offer easy setup and maintenance, detailed analytics, integration capabilities with other software solutions, as well as advanced security measures. Whether it’s creating an internal knowledge base or offering customers extensive self-service options, there is a perfect knowledge base tool out there for everyone. With the right solution in place, businesses can ensure they are able to provide quick answers to their customers’ queries while also improving their internal processes.

Definition of Knowledge Base Software Platforms

A knowledge base software platform is an effective tool to create and manage a knowledge base, which contains all of the information necessary for customers or employees to use. It is an organized collection of data that can be used in a variety of ways. Knowledge base software can be free or paid and it offers different types of features depending on the specific needs of a company or organization. Some features of an effective knowledge base are easy to access to information, search capabilities, and customizable views for users. The benefits of using knowledge base software include improved customer service, increased employee productivity, better decision-making, and enhanced workflow management. With the right platform, companies can create an effective and efficient knowledge base that meets their needs.

Overview of the Benefits of Using Knowledge Base Software Platforms

Knowledge base software platforms are a great software solution for businesses looking to create an effective knowledge base. It can provide customer support more efficiently and quickly, saving time and money. With a knowledge base platform, you can easily create a knowledge base that stores all of your company’s information in one place, making it easier to access when customers have questions or need assistance with their products or services. These platforms also allow customers to submit support tickets and easily access the information they need without having to speak directly with customer service representatives. There are many SaaS knowledge bases available on the market, and there are even lists such as the 15 best knowledge base software options. No matter which you choose, creating a knowledge base with a software platform is sure to make your customer support process more efficient and cost-effective.

Also Read: How can you use Chatbot for social media platforms?

The 11 Best Knowledge Base Software Platforms in 2023

Desku.io

Desku is considered to be the best Knowledge Base System that helps business owners to add self-service articles for a better customer experience. Support agents do not have to answer repeated questions ever again from the customers, help desk software like Desku is here to provide the external Knowledge Base for the customers. Desku has no restrictions in adding the number of articles as it helps to create a Knowledge Base with unlimited resources. There are no internal costs to access your knowledge base or add 100 articles, it is included in the regular pricing range when it comes to maintaining the existing knowledge base software.

You do not need to add anything additionally, there is a simple way of adding articles, videos, images or other media, informational guides, or any go-to tips or tactics that will help your customers to guide in better ways without even contacting the agents.

Pricing: The basic plan starts from $19/per agent/per month

Helpjuice

Helpjuice is a knowledge management software designed to help businesses create, manage, and share internal and external knowledge. It allows users to create a centralized repository of information, making it easy for employees and customers to find answers to their questions. It also features a search function, making it easy for users to find the information they need.

The Knowledge Base is an effective way to organize information in an easily accessible format. It is also a great way to consolidate all relevant information into one central location, making it easier for employees and customers to access the information they need quickly and efficiently. Additionally, the Knowledge Base can help improve customer service by providing customers with quick answers to their inquiries.

Price: Free trial available. Plans start at $120 per month (includes up to four users).

Zendesk Guide

Zendesk Guide is a knowledge base software that allows businesses to create and manage an online database of frequently asked questions (FAQs) and other helpful information. It is designed to be easy to use, with a simple interface that allows users to quickly create and organize content. It also includes a powerful search function, making it easy for customers to find the information they need.

Price: Free trial available. Plans including Zendesk Guide start at $49/agent per month.

ProProfs Knowledge Base

ProProfs Knowledge Base is a software that helps businesses to create, manage, and share their knowledge base with customers and employees. It is easy to use, with a simple and intuitive interface. The software also allows users to create custom fields, forms and categories, which can be tailored to the user’s needs. ProProfs Knowledge Base also features a powerful search function, making it easy for users to find the information they need.

Pricing: The basic plan starts from $30/author/month

KnowledgeOwl

KnowledgeOwl is a knowledge management software that allows businesses to create, manage, and share a knowledge base with customers and employees. It is designed to be easy to use, with a simple interface that allows users to quickly create and organize content. The software also includes a powerful search function, making it easy for users to find the information they need.

Pricing: The basic plan starts from the $79/month

HappyFox Knowledge Base

HappyFox Knowledge Base is a software that enables businesses to create, manage and share their knowledgebase with customers and employees. It allows creating of categories and sub-categories, making it easy to find and organize the information. It also has the ability to integrate with the HappyFox customer support platform, which lets the support teams access the knowledge base directly from the support ticket.

Pricing: The basic plan starts from $26/per agent/per month

HelpDocs

HelpDocs is a help centre software that makes it easy for businesses to create, manage and share their knowledge base with customers. It is user-friendly, with a simple interface and powerful customization options. It allows users to create categories and subcategories and add images and videos to articles to make the information more engaging. The software also has a robust search function, making it easy for users to find the information they need.

Helpdocs
Helpdocs

Pricing: The basic plan starts from $69/per agent/per month

Answerbase

Answerbase is a knowledge management software that allows businesses to create, manage, and share their knowledge base with customers and employees. It includes a powerful search function, making it easy for users to find the information they need. The software also allows users to create custom fields and forms, making it easy to tailor the knowledge base to the user’s needs.

Pricing: The basic plan starts from $19/month

Help Scout Docs

Help Scout Docs is a help centre software that enables businesses to create and manage their knowledge base with customers and employees. It has a simple and intuitive interface and allows users to create categories, subcategories and custom fields, which can be tailored to the user’s needs. It also includes a powerful search function, making it easy for users to find the information they need.

Pricing: The basic plan starts from $20 per month

EasyKB by BrightBox Solutions

EasyKB by BrightBox Solutions is a knowledge management software that helps businesses to create, manage, and share their knowledge base with customers and employees. It has a simple and user-friendly interface and allows users to create categories, subcategories, and custom fields. The software also includes a powerful search function, making it easy for users to find the information they need, and has the ability to integrate with other customer service platforms.

Also Read: How to boost customer support with customer service chatbots?

Bloomfire

Bloomfire is a knowledge management software that allows businesses to create, manage, and share their knowledge base with customers and employees. It allows users to create and organize content into categories and provides a search function to easily find information. The software also includes collaboration tools to facilitate team-wide sharing and updating of knowledge and has the ability to integrate with other customer service and workflow tools. Additionally, it allows the creation of a dynamic knowledge base with discussions, polls, and quizzes.

Pricing: The basic plan starts from $25/month but you can always book a call for further consultation call for the prices.

Guru Knowledge Base Software

All of your company’s information can be stored in one place with Guru, an internal wiki and knowledge management solution. Guru allows you to store anything from battle cards for your sales team to product roadmaps for your engineering department.

Through the platform’s browser extension, users are able to capture and store information without having to switch between windows or applications. Moreover, the company provides a Slack integration that allows users to create articles, find or share existing information, and receive real-time notifications when content requires verification.

Pricing: There is a free trial and a plan available. A monthly fee of $5 per user is charged for paid plans.

Conclusion

In conclusion, there are many great knowledge-base software platforms available on the market today. Each platform offers its own unique features and capabilities to help businesses create, manage, and share their knowledge base with customers and employees. Some of the best knowledge base software platforms include Desku Knowledge Base, Helpjuice, ProProfs Knowledge Base, Article Dashboard, KnowledgeOwl, HappyFox Knowledge Base, HelpDocs, Answerbase, Help Scout Docs, HTTPS Knowledge Base Manager, EasyKB by BrightBox Solutions, Bloomfire. Each of these platforms offers a user-friendly interface, powerful search capabilities, and the ability to create custom fields and categories. When choosing a knowledge base software platform, it is important to consider the specific needs of your business and choose the platform that best meets those needs. With the right knowledge base software platform, businesses can improve their customer service and boost their bottom line.

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