Automate Customer Support With Power Of
AI & Automations

✅AI Shopping Assistant personalised for your brand
✅No-Code AI Bot Builder
✅Connect WhatsApp with Desku to convert Visitors into Customers
✅Unified Shared Inbox for effortless team collaboration
✅No Code Multiple Integrations

Customer Support Software That covers all Your Business needs

  • Live Chat
  • Ai Chatbot
  • Automations
  • Knowledge Base
  • Shared Inbox
  • Marketing
  • Surveys & Forms

Table of content

What is online customer service?

Online customer service is a crucial aspect of digital business operations. It refers to the assistance and advice provided by a company to those people who buy or use its products or services over the internet. This service can be delivered via email, live chat, or social media platforms. It’s a key player in enhancing customer satisfaction and loyalty.

Imagine you’re shopping online and you have a question or encounter a problem. Online customer service is like a virtual assistant, ready to help you navigate through your concerns. It’s the digital equivalent of a helpful store employee, making your online shopping experience smooth and enjoyable.

FAQs About What is Online Customer Service?

Using online customer service can provide a number of benefits for businesses and customers alike. For businesses, online customer service can help reduce costs associated with traditional customer service methods, such as phone calls and in-person visits. Additionally, online customer service can provide customers with more convenient access to customer service representatives, as they can be reached 24/7. Furthermore, online customer service can help businesses improve customer satisfaction by providing customers with faster response times and more personalized service. Finally, online customer service can help businesses gain valuable insights into customer behavior and preferences, allowing them to better tailor their services to meet customer needs.
To contact customer service online, you can usually find a contact form or email address on the company’s website. You can also look for a live chat option, which is often available during business hours. If you need to speak to someone directly, you can usually find a phone number on the website as well.
Online customer service inquiries can include anything from technical support to billing inquiries. Common types of inquiries that can be handled online include product information, order status, account management, returns and refunds, and general customer service inquiries. Online customer service can also include live chat, email, and social media support.
You can expect a response to your online customer service request within 24 hours. Our customer service team is available to answer your questions and provide assistance Monday through Friday, 9am to 5pm EST. If you need help outside of these hours, please leave a message and we will get back to you as soon as possible.
Yes, online customer service representatives are available 24/7. Most companies offer customer service support around the clock, seven days a week. This allows customers to get help whenever they need it, regardless of the time of day or night. Additionally, many companies offer online chat support, which allows customers to get help in real-time.