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Table of content

What is a trouble ticket?

A “Trouble Ticket” is a term commonly used in customer support and IT service management. It refers to the documentation of a specific problem, its status, and other relevant information. When a customer encounters an issue, a trouble ticket is created to track the details and progress of the problem until it’s resolved. This system allows for efficient management and resolution of issues, ensuring customer satisfaction. It’s a vital tool in any business that deals with customer queries or technical problems. The trouble ticket acts as a single point of reference, making the process streamlined and organized.

FAQs About What is a Trouble Ticket?

A trouble ticket, also known as a service ticket, is a record created in an incident management system to track the details and status of an identified issue.
Trouble tickets are important because they help organizations track the process of resolving a problem, ensuring it is addressed efficiently and effectively.
A trouble ticket typically includes information such as the date and time the issue was reported, a description of the problem, the affected system or service, and the priority level of the issue.
Trouble tickets are typically created by IT support staff or end-users who have identified an issue that needs to be addressed.
Trouble tickets are resolved by IT support staff who work to identify and address the root cause of the issue. Once the issue has been resolved, the ticket is closed and the user is notified of the resolution.