What is a trouble ticket?

A “Trouble Ticket” is a term commonly used in customer support and IT service management. It refers to the documentation of a specific problem, its status, and other relevant information. When a customer encounters an issue, a trouble ticket is created to track the details and progress of the problem until it’s resolved. This system allows for efficient management and resolution of issues, ensuring customer satisfaction. It’s a vital tool in any business that deals with customer queries or technical problems. The trouble ticket acts as a single point of reference, making the process streamlined and organized.