Let us comb through every ticket you recieve so you don’t have to. Leverage and understand customers’ sentiment and enable the automation tools in Desku.
Do not put effort into repetitive tasks like closing the confirmation emails. Leverage your workflow with precision-driven automation. Provide personalised information based on trigger actions. Let customers get every shipping and tracking detail along with other important information in no time.
Approach customers to know them with their emotions. Are they angry? Are they in hurry? Or do they love your product/service? Set the rules based on the emotional sentiments of customers and control the criticism on Facebook. This will help in allocating the resources and amount of attention required.
Intent and sentiment detection in Desku is more than words. It is an accurate mechanism for stating the intention of the customers regarding your brand. It will help in determining the sentiments of the customers and you can boost confidence accordingly.
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