Know your customers better by knowing what they want

Let us comb through every ticket you recieve so you don’t have to. Leverage and understand customers’ sentiment and enable the automation tools in Desku.

Group 40000
Reach upto customer’s expectations by knowing them

Precision-Driven Automation

Do not put effort into repetitive tasks like closing the confirmation emails. Leverage your workflow with precision-driven automation. Provide personalised information based on trigger actions. Let customers get every shipping and tracking detail along with other important information in no time.

Group 40001
Group 40003

Know Customers Emotionally

Approach customers to know them with their emotions. Are they angry? Are they in hurry? Or do they love your product/service? Set the rules based on the emotional sentiments of customers and control the criticism on Facebook. This will help in allocating the resources and amount of attention required. 

It’s not just words

Intent and sentiment detection in Desku is more than words. It is an accurate mechanism for stating the intention of the customers regarding your brand. It will help in determining the sentiments of the customers and you can boost confidence accordingly.

Group 40007
“Increased conversion rate by almost 90% in one of our client’s eCommerce sites!”
– Founder, LV8- Digital Marketing Agency
Highlight 11
Rectangle 4618

Make social support simpler

Co-existing of emotions

The emotional cycle is often unpredictable in humans because sometimes negative comments are not negative and hence sentiments intention can be managed by Desku. The automation created from the intent and sentiment detection will bring accuracy in managing customers.

Tagging automatically to organise the workflow

Tags help in optimising views depending on the intent, sentiments and parameters that are set in the rules for tagging automatically. Set the rules according to the last order for more than a certain amount of time.

Customer’s basic queries

Your customers will reach out to you even for basic queries like asking for their shipping status, exchange request, refund and cancellation process and whatnot. The intent at Desku will help in accurately finding what your customer needs by setting an auto-reply for what customers expect to hear from you.

The specialised Intents

We track down the most popular and specialised reasons why your customers reach out to you. Yes, you heard it right, there are no hidden premium charges to access this information. This will help in providing the direction to your business.

Hello, where is my order?

It becomes easier to track down the number of customers who inquired about their shipping status with the help of an intent report from Desku. We want you to focus on community building while we help you with repetitive tasks.

Personalise the automation

Intent and sentiments are accurate enough to know the emotional points of customers. Reach out to customers’ expectations and customise your replies according to the parameters.

More automation tools to leverage in Desku


Deliver your brand promise in every message. Create pre-made responses enriched with your brand’s unique tone and identity. Then personalize them with custom variables that pull order information directly from Shopify, Magento, and Big Commerce.


Provide personalised information based on trigger actions. Let customers get every shipping and tracking detail along with other important information in no time.


Let your customers help themselves and find the solutions to their queries without contacting your support agents.