Deliver the brand trust in your message by creating pre-made responses with the brand’s unique tone and identity. You can also personalise the variables according to the customer’s order information from Shopify, Magento, Big Commerce, and WooCommerce.
Keep your replies intact and ready with the customer variables while sending them to the specific customers with Macro. You will not need to edit details repeatedly without copying and pasting from multiple tabs.
Aren’t you tired of giving the same answers to customers every day? Simply build your own library with a macro to send it by just selecting the reply that you have saved. Set the ready answers around the customers’ questions about order details or shipping status. Choose the appropriate macro from your collection while answering any tickets.
Use maximum of the macro to automate maximum actions to carry the smooth workflow. Easily auto-assign tickets to support agents, add relevant subjects or tags and carry out the common request with the automation while you focus on building the community.
Raised efficiency and productivity in work with fine customer management by Desku.
-James, Shopify Business Owner
How Love Your Melon uses macros and rules that can auto-close tickets that do not need attending from a support agent.
How Roma uses Desku live chat feature and automates some common questions with Desku Rules.