Respond Quicker

Deliver the brand trust in your message by creating pre-made responses with the brand’s unique tone and identity. You can also personalise the variables according to the customer’s order information from Shopify, Magento, Big Commerce, and WooCommerce.

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Unify your brand voice while achieving faster responses

Get faster responses by unifying your brand voice

Keep your replies intact and ready with the customer variables while sending them to the specific customers with Macro. You will not need to edit details repeatedly without copying and pasting from multiple tabs.

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Ever heard about the “response” library?

Aren’t you tired of giving the same answers to customers every day?  Simply build your own library with a macro to send it by just selecting the reply that you have saved. Set the ready answers around the customers’ questions about order details or shipping status. Choose the appropriate macro from your collection while answering any tickets.

Right trigger action for the workflow

Use maximum of the macro to automate maximum actions to carry the smooth workflow. Easily auto-assign tickets to support agents, add relevant subjects or tags and carry out the common request with the automation while you focus on building the community.

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Raised efficiency and productivity in work with fine customer management by Desku.

-James, Shopify Business Owner

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Remove “repetition” from your workflow process

Build your own macro library

Are you not tired and bored of typing the same messages every day to different customers? Well, not anymore. Build your own library with repeated messages you will need to send it your customers and save your time.

Tagging automatically to organise the workflow

Tags help in optimising views depending on the intent, sentiments and parameters that are set in the rules for tagging automatically. Set the rules according to the last order for more than a certain amount of time.

Hello, where is my order?

It becomes easier to track down the number of customers who inquired about their shipping status with the help of an intent report from Desku. We want you to focus on community building while we help you with repetitive tasks.

Personalise the automation

Intent and sentiments are accurate enough to know the emotional points of customers. Reach out to customers’ expectations and customise your replies according to the parameters.

Macro Management

Witness the quick impact on your business by managing your customers quicker. The updated dates will be already visible in the macro for viewing the latest updates.

Train your team for Macros

Do not let your brand change the value of the services you are providing with the new agent that takes over. Train your old and new agents with the macro for a strong brand voice in the market.

Leverage autmation to serve the exceptional support.

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How Love Your Melon uses macros and rules that can auto-close tickets that do not need attending from a support agent.



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How Roma uses Desku live chat feature and automates some common questions with Desku Rules.

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Other ways to automate support with Desku


Deliver your brand promise in every message. Create pre-made responses enriched with your brand’s unique tone and identity. Then personalize them with custom variables that pull order information directly from Shopify, Magento, and Big Commerce.


Provide personalised information based on trigger actions. Let customers get every shipping and tracking detail along with other important information in no time.


Customise your tickets based on the language, topics, and customer queries. Increase the efficiency by fully customised views on Desku.