Desku provides a complete Magento customer support process in an integrated and simple format.
Desku helps you view your customer’s order history when a ticket is generated. This helps in faster resolution without any need for copy pasting or switching between tabs.
With Desku, you can provide a personalized customer experience using the information like name, shipping address and much more, which will be already present.
It can’t get simpler than this! Update shipping addresses, order value, and even issue a partial refund from the Desku helpdesk itself without shuffling between multiple tabs.
With Desku, you can automate up to 22% of your common tasks ranging from sending out updates for most common questions to looking up for most recent orders, etc.
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