Desku gives your agents the best tools to arrange the products of the store to recommend them to your customers according to their requirements without even leaving the helpdesk dashboard.
Help your customers from a single tab itself
Ecommerce integration helps you in creating or cancelling orders from one tab itself. Perform more than one action to solve customers’ queries without switching to other tabs.
Desku’s Macros are more than a developed template and thus trigger some basic actions like processing refunds, creating or cancelling orders. This helps in speeding up the resolutions and actions for common actions from customers.
Integrate your store with Desku and let your support agent solve customer queries without sharing credentials with them. The most secure way of solving customer queries.
Raised efficiency and productivity in work with fine customer management by Desku.
How Love Your Melon uses macros and rules that can auto-close tickets that do not need attending from a support agent.
How Roma uses Desku live chat feature and automates some common questions with Desku Rules.
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