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Endless opportunities for every new orders

Desku gives your agents the best tools to arrange the products of the store to recommend them to your customers according to their requirements without even leaving the helpdesk dashboard.

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Help your customers from a single tab itself

Create, refund, or cancel orders all in one place

Ecommerce integration helps you in creating or cancelling orders from one tab itself. Perform more than one action to solve customers’ queries without switching to other tabs.

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Efficient order management with Macros

Desku’s Macros are more than a developed template and thus trigger some basic actions like processing refunds, creating or cancelling orders. This helps in speeding up the resolutions and actions for common actions from customers.

Surely secure platform for your eCommerce store!

Integrate your store with Desku and let your support agent solve customer queries without sharing credentials with them. The most secure way of solving customer queries.

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5/5

Raised efficiency and productivity in work with fine customer management by Desku.

– James, Shopify Business Owner

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Manage both, Shopify Orders and Customer Questions

Refund Management

Is refund management becoming difficult? Manage everything with the Desku. It will trigger you whether you need to restock the product while keeping the product quantity count.

Generate new orders

Select an order, apply a discount code, successfully place an order, and reply to customers. All can be done within few seconds only.

Cancel order management

Easily process the order cancellation with just a few clicks. Provide visibility to your store by putting the feedback and reason behind the order cancellation.

Order history management

Get to know your customers better by just clicking on the sidebar for the past purchase of your customers.

Inventory management

When an order is created, we will immediately handle the counting of the product stock left so the agents do not have to keep on checking for product stock.

All-time support for your team

Do not worry about managing your eCommerce store, our team will set it up right for you so that you do not have to keep your customers waiting.

How our customers deliver exceptional support leveraging automation

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How Love Your Melon uses macros and rules that can auto-close tickets that do not need attending from a support agent.

900

3

Desk.com

Tickets per
months

Tickets per
months

Previous Help
Desk
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How Roma uses Desku live chat feature and automates some common questions with Desku Rules.

3 to 6

+200

20%

Support
agents

Orders/day

Orders w/
questions
Get the best-automated e-commerce support

Rules

Provide personalised information based on trigger actions. Let customers get every shipping and tracking detail along with other important information in no time.

Intent and sentiment analysis

Let us comb through every ticket you recieve so you don't have to. Leverage and understand customers' sentiment and enable the automation tools in Desku.

Macros

Deliver the brand trust in your message by creating pre-made responses with the brand’s unique tone and identity. You can also personalise the variables according to the customer’s order information from Shopify, Magento, Big Commerce, and WooCommerce.