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Helpdesk Built for Shopify Stores
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Escalate Growth with Ecwid Integration
Our knowledge base is exclusively designed for quality customer self-service and guarantees at least a 33% reduction in support volume. Let there be fewer conversations but greater customer satisfaction- A win-win for all!
We make it easy to insert images, text, hyperlinks, videos, and tables into articles. You can then select categories, attach related articles, and create your SEO details.
You can easily address frequently asked questions by surfacing knowledge base articles using the Beacon help widget. It reduces incoming e-mail requests asking for common questions.
If a customer is unable to find an answer to their question in the relevant knowledge base, give them a clear path to reach out to your team directly.
Help customers easily reach out to you via email or chat on your Docs site itself, so your customers can still keep looking at the knowledge base for any help.
You can easily keep a track of which doc articles and web pages your customers are reading to find trends. Use these insights to update the articles that need new information.
No matter where your customers are, they can find answers on their desktop, tablet, or mobile.
Give your customers some respite and peace through the SSL support option available for free on every website.
We have the auto-generated sitemap available inside our knowledge base software. You can also use configurable SEO options for each article.
You can easily surface your knowledge base articles on any web page and make them look like a part of your website. Try your hands on it with the examples given below.
Use custom CSS to personalize every single detail of your knowledge base, and have it appear branded. In addition, you can make it look beautiful by using different colors and formatting options.
Our Docs Report helps in understanding customer demands through their search history. Comprehend what your customer can and cannot find and what percentage of users reach out to your support agents.
More features to look and discover
Discover what we do differently with our knowledge base software that makes our customers super happy and successful!
We have collision detection alerts if someone tries to edit the same document as you. This saves on time wastage.
Whether you want to edit a copy to match your brand’s voice or translate your knowledge base into another language, our customizable features let you do it all.
The Docs API helps you suit every requirement by including the endpoints you need to custom tailor your knowledge base.
Store your internal information for your team in one place. This can be accessed only by people with a Desku login ID.
Use one login to create separate help centers for your different brands or all your products.
Write your knowledge base articles and upload them in whichever format your team is most comfortable with. Make this process easy and faster.