--- title: "Magento Customer Support Solutions" date: 2024-06-14 author: "Gaurav Nagani" --- # Magento Customer Support Solutions Magento ## The Helpdesk Built for Magento Stores Securely connect with Magento to have your customers’ order history at your agents’ fingertips. [ Install Our Magento App ](#) - No Credit Card Required - Quick Setup ![tating-star](https://desku.io/wp-content/uploads/2024/06/tating-star.png "- Desku") ![crowd](https://desku.io/wp-content/uploads/2024/06/crowd.png "- Desku") ![tating-star](https://desku.io/wp-content/uploads/2024/06/tating-star.png "- Desku") ![trustpilot](https://desku.io/wp-content/uploads/2024/06/trustpilot.png "- Desku") ![Helpdesk-for-magento](https://desku.io/wp-content/uploads/2024/06/Helpdesk-for-magento.webp "- Desku") ## Every agent replies – just like your best agent AI drafts accurate and personalized replies for each inquiry. Ditch the generic macros. ![a chat box with text](https://desku.io/wp-content/uploads/2024/06/Every-agent-replies-magento.png "- Desku") ![agent-replies](https://desku.io/wp-content/uploads/2024/06/agent-replies.webp "- Desku") ## Rated 4.9 stars by our Magento customers ### Provide an amazing customer experience backed by data from Magento Use data directly from Magento to quickly respond to your customers and deliver world class customer experiences. ![Magento Order](https://desku.io/wp-content/uploads/2024/06/Magento-Order.webp "- Desku") ![Actual-personalization-magento](https://desku.io/wp-content/uploads/2024/06/Actual-personalization-magento.png "- Desku") ### Actual personalization at scale We make it easy to insert data provided by Magento, from first name to shipping address, directly into each customer interaction. It’s an automatic and accurate way to get a more personal customer experience. ### Automate answers to common questions Create in-depth rules to automate responses to repetitive questions, like “Where is my order?”. Automate up to 40% of support messages to save your support agents valuable time. ![manage-shopify-orders](https://desku.io/wp-content/uploads/2024/06/manage-shopify-orders.webp "- Desku") ![customer asking magento](https://desku.io/wp-content/uploads/2024/06/customer-asking-magento.webp "- Desku") ### Detect the intent of what your customers are asking Gorgias uses advanced machine learning to detect the intents and sentiments of each message. By learning about tracking updates, return policies, and urgency, we help you set priorities and categorize tickets based on what they’re about. ## Enhance support for your Magento store and turn it into a profit center ### Live chat Talk to your visitors in real time through live chat to increase your website conversion rate. You can even trigger live chat campaigns based on the URL to engage in conversation automatically. ### Ticketing system Centralize all your customer communication in one place. Connect your social media accounts, support email addresses, phone numbers and answer to all tickets without leaving your helpdesk. ### Social media posts and ads Never miss an opportunity to sell on social media again. Integrate your Facebook, Messenger, and Instagram accounts to respond to comments from posts and ads in one place. ### Macros Create template answers to respond faster to the most common and repetitive questions. Write a message once with custom data variables and save it as a macro to reuse it automatically ### Auto responder Create rules to handle common questions like “Where is my order?” By combining rules and macros, you can automate up to 20% of support tickets with highly-personalized answers. ### Intent and sentiment detection Gorgias uses machine learning to detect customer intents like shipping, refund, exchange, and many others. You can then set up automatic replies or route the tickets with tags. ### Support and revenue statistics Track support agent metrics like ticket volume, response time, and resolution time. Fine-tune your revenue strategies with stats on pre-sale tickets, converted tickets, and total sales. ### Multi-store connection Connect all your Shopify stores to centralize all tickets from all your businesses in one place to save time. ## Frequently Asked Questions What is a knowledge base? A knowledge base article is a standalone piece of content in a knowledge base. The article addresses a specific topic, question, or problem. It provides in-depth information, step-by-step instructions, troubleshooting tips, or solutions to help users resolve their issues independently. How to create a knowledge base? A knowledge base article is a standalone piece of content in a knowledge base. The article addresses a specific topic, question, or problem. It provides in-depth information, step-by-step instructions, troubleshooting tips, or solutions to help users resolve their issues independently. What is a knowledge base article? A knowledge base article is a standalone piece of content in a knowledge base. The article addresses a specific topic, question, or problem. It provides in-depth information, step-by-step instructions, troubleshooting tips, or solutions to help users resolve their issues independently. How to write a knowledge base article? A knowledge base article is a standalone piece of content in a knowledge base. 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