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Provide personalised information based on trigger actions. Let customers get every shipping and tracking detail along with other important information in no time.
Deliver important information to your customers, and create automated responses by pairing macros with rules. You can easily set your custom rules depending upon the individual message with the different Shopify customers. Let your customers know that you hear them and you are available for them by sending the right message on right time.
Save time by automating tasks for the common queries. Loyal customers are going to come back with higher expectations and you have to be ready for the spontaneous replies. It is important to prioritise according to the type of queries of the customers and automate the responses which are repetitive.
Spend less time taking care of your customers by constantly keeping an eye. Close tickets of the solved queries of customers and keep the workspace subtle and much simpler to avoid unsolicited mails and messages.
“The level of automation provided by Desku, like the Rules that can auto-close tickets, has been proven successful. Love Your Melon team has increased their productivity and efficiency thanks to Desku.”
High chances of customers contacting you at midnight or at off business hours? Are you going to leave them hanging? No, simply set an auto-reply that will be received by them in the absence of your support team for at least making them know that you are there for them.
People on social media go crazy and sometimes it becomes extremely tight to manage all the comments rushing, you can set the rules to avoid the negative comments and manage the brand reputation.
Rules are one of the most powerful, yet simplified features in Desku. You can create views, auto-tag, auto-reply and trigger other actions based on message body text, sentiment of the message or even purchase amount. With so many parameters, you have a lot of power. There will be nothing stopping you from automating with rules to save time and money.
Some questions are harder than the others. You can use rules to auto-assign to a specific agent who is an expert on the subject matter. Leverage intent to auto-assign based on topics such as exchanges, refunds and discounts — or use Shopify variables to assign higher paying, repeat customers to a tenured agent.
Pair your WISMO rule with a macro to auto-reply to this common inquiry that all ecommerce brands get every day. Customer variables will populate the order number and the tracking URL automatically, and our intent detection will make sure that your rule works exactly as it should.
Tags help create views based on detected intent, sentiment or any of the parameters available in Rules. You can set a rule for auto-tagging customers with a last order more than a certain amount, received in the last 30 days as an example to create a view that’s only dedicated to tickets auto-tagged by your rule. This approach will make your life easier while equipping you to provide the extra care your customers seek.
How Love Your Melon uses macros and rules that can auto-close tickets that do not need attending from a support agent.
How Roma uses Desku live chat feature and automates some common questions with Desku Rules.