Provide personalised information based on trigger actions. Let customers get every shipping and tracking detail along with other important information in no time.
Deliver important information to your customers, and create automated responses by pairing macros with rules. You can easily set your custom rules depending upon the individual message with the different Shopify customers. Let your customers know that you hear them and you are available for them by sending the right message on right time.
Save time by automating tasks for the common queries. Loyal customers are going to come back with higher expectations and you have to be ready for the spontaneous replies. It is important to prioritise according to the type of queries of the customers and automate the responses which are repetitive.
Spend less time taking care of your customers by constantly keeping an eye. Close tickets of the solved queries of customers and keep the workspace subtle and much simpler to avoid unsolicited mails and messages.
“The level of automation provided by Desku, like the Rules that can auto-close tickets, has been proven successful. Love Your Melon team has increased their productivity and efficiency thanks to Desku.”
How Love Your Melon uses macros and rules that can auto-close tickets that do not need attending from a support agent.
How Roma uses Desku live chat feature and automates some common questions with Desku Rules.