Have Happy Customers
Update your customer support service by knowing your customer’s pulse better.
Your Customer base is your business
Successful eCommerce brands have repeated customers who keep on coming back. Keep with the customer base by building loyalty towards them and knowing how your customers feel about your brand.
What is gold? Having customers who give honest feedback. Implement constructive criticism and build your brand customer-centric and in return get immense love from your customers.
No need of switching the tabs for seeing the CSAT ratings of your customers. Study the whole conversation with customers and know why did he give you three-star ratings. Get a deeper understanding to know your customers better.
How Love Your Melon uses macros and rules that can auto-close tickets that do not need attending from a support agent.
How Roma uses Desku live chat feature and automates some common questions with Desku Rules.
Complete your automation tool kit with Desku