🎉 We have Raised $120k pre-seed funding from TinySeed.

Have Happy Customers

Update your customer support service by knowing your customer’s pulse better.

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Your Customer base is your business

Engaged with your brand

Successful eCommerce brands have repeated customers who keep on coming back. Keep with the customer base by building loyalty towards them and knowing how your customers feel about your brand.

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Consider your customer’s feedback

What is gold? Having customers who give honest feedback. Implement constructive criticism and build your brand customer-centric and in return get immense love from your customers. 

Do not forget the CSAT ratings

No need of switching the tabs for seeing the CSAT ratings of your customers. Study the whole conversation with customers and know why did he give you three-star ratings. Get a deeper understanding to know your customers better. 

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5/5
“Increased conversion rate by almost 90% in one of our client’s eCommerce sites!”
– Founder, LV8- Digital Marketing Agency
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Do you know what makes your customer happy?

CSAT, the starry effect!

The common question. “How would you rate your experience”? The answers to these questions will allow you to validate the customer experience. Look for the things that customer wants from you

Why unhappy customers?

CSAT ratings will make you understand how your customers feel about your company and where you need to improve to make a customer-centric brand. Consider the qualitative feedback to apply it further.

Filter it by the score!

Filter out your plenty of satisfaction surveys that will be much easier to understand the customer behavioural range and improvements that you will need to make accordingly. Look out for the series that is higher to lower, based on dates or support agent.

Nurture your regular customers

Repeated customers are your loyal customers and it is your thing to look after them, and of course, they will come back again. If a customer is rating you with a 5-star rating, it is more likely that they loved your brand and company. Taking good care of them is what will help your brand grow immensely.

Develop the best response rate

Your CSAT score is the combination of everything and especially your response rate. Keep your response rate high for easy monitoring. Take the CSAT score average and know how customers are reacting to your brand’s service.

Read and Implement

Accepting the constructive criticism of the customers that helps in elevating the business and making it customer-centric. It is important to always listen to your customers and fulfil their expectations by implementing what they need.

Leverage automation providing exceptional support

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How Love Your Melon uses macros and rules that can auto-close tickets that do not need attending from a support agent.

900

3

Desk.com

Tickets per
months

Tickets per
months

Previous Help
Desk
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How Roma uses Desku live chat feature and automates some common questions with Desku Rules.

3 to 6

+200

20%

Support
agents

Orders/day

Orders w/
questions

Complete your automation tool kit with Desku

Self-service

Provide your customers with quick answers and full optimization on the website.

Intent & Sentiment Detection

Let us comb through every ticket you recieve so you don’t have to. Leverage and understand customers’ sentiment and enable the automation tools in Desku

Macros

Deliver your brand promise in every message. Create pre-made responses enriched with your brand’s unique tone and identity.