Run Ecommerce over whatsapp chatbots
Helpdesk Built for Shopify Stores
Connect WooCommerce store with Desku
Escalate Growth with Ecwid Integration
View your ticket volume from multiple channels. Fuel your planning by interpreting the metrics to measure efficiency. Also, mark the support agent activity time that is spent on bringing the solution to their customers.
Have a count on every effort you are putting in resolving customers’ queries. Get to know how many messages it takes to close a single ticket of a customer, what is your first reply on social media accounts? Get all the insights from the powerful tool of measuring it with the key metrics.
Every ticket customers need a different kind of attention for resolving it. It helps in channelising the average resolution time provided by your support agent. Guide your support team with improvements if needed and flood your tickets with 5-star ratings.
There will be days that will be a lot busier compared to other days with the flooding of customer tickets. Get to know when you receive the maximum number of tickets or inquiries. Optimise your resources by studying the heat map so that you are not left without answering any customers.
Raised efficiency and productivity in work with fine customer management by Desku.
– James, Shopify Business Owner
Depending on the queries, sometimes a ticket is closed with a single reply and sometimes it takes 4-5 messages to close tickets or even more. From the stats, you will know what is the average number of messages that requires to close a ticket of the customer.
You will know your queries at a glance by reading the subject of the ticket. Sort and solve tickets with the urgency of the customer’s query. It becomes easier to narrow down your focus for resolving queries.
Depending on the business, customers tend to approach you from different platforms. For eCommerce, emails are mostly preferred. Get to know where your customers are approaching you the most. Channelize your workflow and helpdesk support solution for providing a better response.
The support performance screen will show you the ticket resolution and first-response time. We help in showcasing the performance to a range of overall trend assessments.
Build strong relationships with your customers through tickets and do not miss an opportunity of converting conversations into sales. Keep the record of conversations that has the possibility of bringing sales. Build invaluable loyalty for customers through your brand.
Get a closer look at each social media platform Instagram, Twitter, or Facebook. Easily filter out the ticket with the channel, support agent, or subject of the ticket.
How Love Your Melon uses macros and rules that can auto-close tickets that do not need attending from a support agent.
Tickets per
months
Tickets per
months
How Roma uses Desku live chat feature and automates some common questions with Desku Rules.
Orders/day
