View your ticket volume from multiple channels. Fuel your planning by interpreting the metrics to measure efficiency. Also, mark the support agent activity time that is spent on bringing the solution to their customers.
Have a count on every effort you are putting in resolving customers’ queries. Get to know how many messages it takes to close a single ticket of a customer, what is your first reply on social media accounts? Get all the insights from the powerful tool of measuring it with the key metrics.
Every ticket customers need a different kind of attention for resolving it. It helps in channelising the average resolution time provided by your support agent. Guide your support team with improvements if needed and flood your tickets with 5-star ratings.
There will be days that will be a lot busier compared to other days with the flooding of customer tickets. Get to know when you receive the maximum number of tickets or inquiries. Optimise your resources by studying the heat map so that you are not left without answering any customers.
Raised efficiency and productivity in work with fine customer management by Desku.
– James, Shopify Business Owner
How Love Your Melon uses macros and rules that can auto-close tickets that do not need attending from a support agent.
How Roma uses Desku live chat feature and automates some common questions with Desku Rules.