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Customize your workspace
Make Desku more efficient by using fully customizable views. Manage your tickets that are based on the preferable languages and subjects.
Boost your day- Every day!
Yes, customers need our utmost attention and sometimes immediate replies too! Do not wait and lose time for such inquiries, immediately create a view for the immediate action on the priority tickets without putting an extra effort.
Every ticket needs a different type of attention and so do not feel messed up infact consolidate the tickets based on the type of language, subjects, urgency priority. Tickets are taken care of halfway when you sign in for the day.
Hired a dedicated agent or chat person for your customers? Let your agents consider the relevant inquiries and pass others to their teammates within seconds. Help your team bring more efficiency and fewer adjustments with the dedicated view. Let your team flaw with what they are best in amongst other channels too.
-John, Wooommerce Business Owner
A shared view helps for a specific channel where your team members and some relevant agents can work collaborating to rise up efficiency.
Sort views according to subjects, channels and with the assigned agents who are specialised in certain criteria. Through this, customers can have the best open resources available.
Let views help in boosting your first-response time by setting up the views of tickets that are sorted with the status, subject, or customer sentiment. Provide a lightning-fast response time by efficiently navigating customers with views.
Customers are happiest when they are provided with ultra-fast resolutions. Set up your views, subjects, and rules for opening up with the extravagant response to customers and receive a five-star rating as a reward.
Create a view with the common ticket subjects like inquiring about the shipping addresses. Use specially designated views for eliminating the training sessions and make onboarding of new agents simpler.
For deeper and more focused attention, agents can create a private workspace. Monitor everything and anything to achieve a better understanding or to train better for better inspiration.
How Love Your Melon uses macros and rules that can auto-close tickets that do not need attending from a support agent.
How Roma uses Desku live chat feature and automates some common questions with Desku Rules.
Make your support team more efficient