Try Any Plan - Free for 14 days
Get enterprise-grade automation at startup-friendly prices.
Desku.io’s transparent pricing ensures you only pay for what you need – no hidden charges, no contracts.
Engage with visitors directly on your website.
- Includes 2 Agents
- Includes 200 Customer Profiles
- 1 Shared Inbox
- 1 Chat Widget
- 1 Chat Bot
Growth
Perfect for small teams testing AI Chatbots.
Manage and collaborate on customer emails.
- Includes 6 Agents
- Includes 5,000 Customer Profiles
- 5 Shared Inboxes
- Eva AI
- Unlimited Eva AI with BYOK
Bring your own API key
- 1 Chat Widget
- 1 Chat Bot
- Limited Ticket Automation
- Limited Integrations
Advance
For scaling teams ready to automate most of their support.
Organize and utilize customer information effectively.
- Includes 12 Agents
- Includes 50,000 Customer Profiles
- Unlimited Shared Inboxes
- Eva AI
- Unlimited Eva AI with BYOK
Bring your own API key
- Eligible for Copilot Addon
- 2 Chat Widgets
- 2 Chat Bots
- Limited Ticket Automation
- Integrations including Shopify & WooCommerce
- 1 Facebook Page + 1 Instagram Account
- White Label & CNAME
- Custom Apps
- CSAT
Business
Advanced AI and analytics for growing businesses.
Engage with visitors directly on your website.
- Includes 25 Agents
- Eligible for Agents Addon
- Includes 200,000 Customer Profiles
- Unlimited Shared Inboxes
- Eva AI
- Unlimited Eva AI with BYOK
Bring your own API key
- Eligible for Copilot Addon
- 2 Chat Widgets
- 2 Chat Bots
- 10 Advanced Rules
- Integration: Facebook, WhatsApp, Instagram, Telegram, Slack, AirCall
- All Major Channels (FB, IG, WA, etc.)
- White Label & CNAME
- Custom Apps
- CSAT
- SLA
- Webhook Access
- Ticket Collision
Add-ons
Included in your free trial. Add or remove anytime.
Eva AI Tokens
Smart, context-aware replies generated instantly to keep conversations flowing naturally.
$59/month
Includes Up to 5M Tokens per month
Copilot
Increase agent efficiency with your trained AI chat assistant right inside the inbox.
$29 per Seat/month
Bring your own API key
Compare Our Plans
Choose the best plan for your business with our detailed feature comparison. See exactly what’s included in each plan to make an informed decision.
Manage all customer conversations (email, chat, and connected channels) from one shared inbox.
Respond to conversations on the go using the Desku mobile apps for iOS and Android.
See visitor location details (based on IP) to add context to conversations and personalize support.
View, copy, or export the full transcript of a customer conversation for reference or compliance.
Use rules to tag, prioritize, and route conversations to the right agent or team.
Set business hours and availability so chats, routing, and expectations align with your support schedule.
Handle unlimited incoming conversations across supported channels (fair-usage limits may apply).
Send and receive support emails using your own domain (e.g., support@yourcompany.com).
Access the complete history of customer conversations in your workspace.
Add private notes visible only to your team to keep context in one place.
Block specific visitors (by IP or identifier, where supported) from starting chats or submitting requests.
Send and receive files and attachments within conversations.
Save reply templates and insert them instantly to resolve common questions faster.
Collect customer satisfaction ratings after a conversation to measure support quality.
Automatically assign conversations evenly across available agents to balance workload.
Give customers a secure portal to view past tickets, updates, and ongoing conversations.
Add a customizable chat widget to your website so customers can message you in real time.
Chat bot in Desku allows you to create pre-configured condition based automated chat flows.
Connect your support email inboxes so you can send and receive emails directly from Desku.
Receive and reply to Telegram messages from your connected Telegram account inside the Desku inbox.
Manage Facebook Messenger conversations in Desku, with messages routed into your shared inbox.
Manage Instagram messages (and comments, if supported) from one place in Desku.
Connect WhatsApp Business (API) so customers can reach your team through WhatsApp.
Add the Desku chat widget to your WordPress site in a few clicks.
Connect Shopify to view customer and order details alongside support conversations.
Connect WooCommerce to view customer and order details alongside support conversations.
Get Slack notifications for new tickets and updates (and reply in Slack, if supported).
Sync contacts and conversation activity with HubSpot to keep your CRM up to date.
Coming Soon!
Link Pipedrive to view and update deals associated with your customers.
Coming Soon!
Connect Desku to thousands of apps via Zapier to automate workflows.
Connect Ecwid to view customer and order details alongside support conversations.
Connect Shopline to view customer and order details alongside support conversations.
Sync subscription and billing details from Chargebee to the customer profile for faster support.
Connect Desku with other apps using Pabbly Connect to automate workflows.
Log and manage customer calls and voicemails from Aircall alongside support conversations (if supported).
Use Desku’s chat SDKs to embed and customize the chat experience in mobile apps or custom applications.
Show customers when an agent is typing a reply in real time.
Customize the widget’s colors, text, launcher, and placement to match your brand.
Trigger targeted messages to start chats based on page, time on site, or visitor behavior.
Translate customer and agent messages during a conversation to support multiple languages.
Combine chat with a help center launcher (and contact options, if enabled) in a single widget.
Remove Desku branding and use your own logo and brand name across the widget and customer-facing experience.
Train AI features using your help center content and uploaded documents to improve suggested answers and responses.
Help agents work faster with AI-generated summaries, reply drafts, and writing improvements inside the inbox.
Enable AI to support multiple languages for understanding and generating responses (language availability may vary).
Rephrase, expand, or simplify messages with AI to improve tone and clarity before sending.
Generate AI summaries of long conversations to speed up handoffs and reduce time-to-context.
Automate responses and handle common customer questions using an AI agent, with your team able to review or take over when needed.
Create and store custom fields on a customer profile (e.g., subscription tier, last order date) to personalize support.
View key customer details, attributes, notes, and activity history alongside each conversation.
Add private notes to a customer profile for long-term context (e.g., preferences or special requirements).
Build and launch chatbots using a visual editor—no coding required.
Let the chatbot suggest answers based on your connected knowledge base and training content.
Add form fields to capture details from users during a chatbot flow (e.g., email, order number, issue type).
Create branching chatbot paths that change based on user responses or rules.
Connect to external systems via API calls to fetch data or trigger actions from within a chatbot flow.
Send webhooks to other apps when specific chatbot events occur (e.g., form submitted, handoff requested).
Access a library of pre-built chatbot templates you can customize for common use cases.
Create, organize, and manage help center articles and categories for self-service support.
Customize the look, layout, and branding of your public help center.
Center
Publish help articles in multiple languages to support global customers.
Coming Soon!
Let customers search your help center (and the widget, if enabled) to find answers quickly.
Collect feedback (e.g., helpful/not helpful) to improve your documentation over time.
Host your help center on a branded domain (e.g., help.yourcompany.com).
Improve help center SEO with sitemaps and editable metadata (e.g., meta titles and descriptions).
View a public status page showing real-time uptime and incident updates for Desku services.
Authentication (2FA)
Add an extra layer of security by requiring a second verification step at login.
Coming Soon!
Store customer data in EU-based data centers (subject to your selected region and hosting configuration).
Access a Data Processing Agreement covering how data is handled and processed for compliance needs.
Encrypt data in transit using TLS to protect information sent between your browser/app and Desku.
Frequently Asked Questions
How does the 14-day free trial work?
All paid plans (Growth, Advance, and Business) come with a full 14-day free trial – $1 will be refunded after payment method verification. You’ll have complete access to all features in your chosen plan during the trial period. After 14 days, you can continue with that plan or you can cancel to continue using the Free plan with limited features.
What's the difference between monthly and annual billing?
If you choose annual billing, your pricing gets reduced worth 2 months charges – that’s effectively a 10% discount compared to paying monthly. The features are identical; the only difference is the billing frequency.
Can I upgrade or downgrade my plan anytime?
Absolutely! You can upgrade to a higher plan instantly, and the difference will be prorated based on your current billing cycle. If you downgrade to a lower plan, the change will take effect at the start of your next billing period, so you won’t lose any features you’ve already paid for. You can also move back to the Free plan at any time.
What happens when I hit my AI response limit?
Each plan includes a set number of Eva AI tokens per month. Once you hit that limit, Eva AI will be ineffective until the next billing cycle or until you purchase the addon, but rest of the features will continue working normally. If you need more AI capacity, you can add the Eva AI add-on.
Which plan is right for my team size?
Free is great for solo founders or very small teams (up to 2 agents). Growth works well for small teams up to 5 agents testing out automation. Advance is ideal for growing teams with 12 agents who need deeper integrations and social media channels. Business suits larger teams with 25+ agents who need advanced automations, SLA tracking, and full omnichannel support. If you’re not sure, start with the plan closest to your team size — you can always adjust later!
What are 'Customer Profiles' and why do they matter?
Customer Profiles are essentially your contact database. Each customer regardless of their identity who reaches out to you (via chat, email, social media, etc.) counts as one profile. These profiles store conversation history, contact details, and custom data, so your team has full context every time someone gets in touch. Each plan has a specific limit on the number of customers allowance. If you’re approaching your limit, we’ll let you know so you can upgrade before hitting it.
What's included in the Eva AI and Copilot add-ons?
Eva AI addon gives you AI usage from 5M up to 50M. Which allows you to utilize Eva AI driven features such as Eva AI chats with customers, generating answers manually by the agent, crafting perfect messages, Auto translate messages, etc. This is perfect if you need to scale AI beyond your plan’s base limits. Bring your own key feature gives unlimited token usage for available AI features. Addons are subject to availability as per your chosen plan.
Do I get charged for each social media channel?
Nope! Whichever ticket channels are included in your plan, will not be charged separately.
Can I cancel anytime, and will I get a refund?
You can cancel your subscription anytime, there’ll be no refund. You will be able to continue using your plan until the billing cycle ends. You won’t be charged for the next billing cycle. And your account will be moved to the free plan with limited features. In that case if you are using the paid features which are not available in the free plan, you will be asked to remove or reduce that from your account to be able to continue with the free plan.
What if I need more than what the Business plan offers?
If you’re a larger organization with custom needs, we’d love to discuss an Enterprise plan tailored to you. For that you must compile your custom pricing plan details by referring to our highest paid plan. Just reach out to our sales team via the contact form on our website or email us directly and share that details, and we’ll work with you to build a solution that fits your scale and requirements.