Customers are vivid, but the commonality is that they are not just looking for "products" but a soothing customer experience while making a purchase. Activate the A-HA moment in them by providing seamless customer service.
Don't lose your shoppers in the shuffle, streamline customer engagement across all channels.
Be a proactive support agent for eCommerce and retail customers. Equip yourself with all necessary information to avoid repetitive questions. Provide a seamless and efficient support experience across all communication channels by quickly solving their queries.
Manage shoppers even in your time off. Do not let them go unhappy or dissatisfied, run your business 24/7
A team is to provide delightful customer experience across any channels. By easy assigning and viewing the customer conversational history, it will help all the support agents to be on the same page.
Observe and study your whole business at a glance. Get to know the number of tickets incoming and closing with the help of the Report and Analytics of the Desku.
We want to partner with your business to stand by in every situation to cater for your business with the best customer support services. Enrich your business with the happiest customers and lifted sales.