Gen AI Powered Customer Service Software for SMBs

Try free for 14 days. No credit card required. Billed Annually

Startup

$9

/ Per Seat / Per Month

Perfect for Startups

No credit/debit card required

$19

/ Per Seat / Per Month

Perfect for Small Team

No credit/debit card required
Business

$29

/ Per Seat / Per Month

Perfect for Business

No credit/debit card required

Gen AI Powered Customer Service Software for SMBs​

Try free for 14 days. No credit card required.

Startup

$9

/Per user per month

Perfect for Startups

No credit/debit card required
Ticketing System

Track and manage customer issues and requests efficiently with our ticketing system.

Eva Ai Chatbot

Engage with customers using an AI-powered chatbot that responds intelligently to queries in real-time.

Shared Inbox

Manage team emails together in one place for streamlined communication.

Eva Ai Assistant

Generate quick answers and sentiment analysis with Eva, your AI-powered assistant.

Unlimited Articles

Create and expand your own support documentation with unlimited article capacity.

Workflow Automations

Streamline your team's processes by automating repetitive tasks and workflows.

Knowledge Base

Build a custom knowledge base to assist and inform your customers effectively.

Saved Replies

Store and use pre-written replies for efficient and consistent responses to frequent inquiries.

$19

/Per user per month

Perfect for Small Team

No credit/debit card required
Ticketing System

Track and manage customer issues and requests efficiently with our ticketing system.

Eva Ai Chatbot

Engage with customers using an AI-powered chatbot that responds intelligently to queries in real-time.

Shared Inbox

Manage team emails together in one place for streamlined communication.

Eva Ai Assistant

Generate quick answers and sentiment analysis with Eva, your AI-powered assistant.

Unlimited Articles

Create and expand your own support documentation with unlimited article capacity.

Workflow Automations

Streamline your team's processes by automating repetitive tasks and workflows.

Knowledge Base

Build a custom knowledge base to assist and inform your customers effectively.

Saved Replies

Store and use pre-written replies for efficient and consistent responses to frequent inquiries.

Shopify Store

Integrate seamlessly with Shopify for efficient e-commerce management and support.

Woocommerce Store

Leverage WooCommerce integration for enhanced e-commerce features and customer support.

Whitelabel & CNAME

Customize your domain name for branding consistency and enhanced professional appearance in client interactions.

Zapier Integration

Connect and automate workflows between your platform and hundreds of other services with Zapier integration.

Business

$29

/Per user per month

Perfect for Business

No credit/debit card required
Ticketing System

Track and manage customer issues and requests efficiently with our ticketing system.

Eva Ai Chatbot

Engage with customers using an AI-powered chatbot that responds intelligently to queries in real-time.

Shared Inbox

Manage team emails together in one place for streamlined communication.

Eva Ai Assistant

Generate quick answers and sentiment analysis with Eva, your AI-powered assistant.

Unlimited Articles

Create and expand your own support documentation with unlimited article capacity.

Workflow Automations

Streamline your team's processes by automating repetitive tasks and workflows.

Knowledge Base

Build a custom knowledge base to assist and inform your customers effectively.

Saved Replies

Store and use pre-written replies for efficient and consistent responses to frequent inquiries.

Facebook

Integrate your Facebook Page to manage interactions and enhance customer engagement.

Whatsapp

Offer support and engage with customers directly through WhatsApp integration.

Instagram

Leverage Instagram integration for customer support and marketing opportunities.

Webhook

Create custom integrations and automate data transfer with Webhook connectivity.

Shopify Store

Integrate seamlessly with Shopify for efficient e-commerce management and support.

Woocommerce Store

Leverage WooCommerce integration for enhanced e-commerce features and customer support.

Whitelabel & CNAME

Customize your domain name for branding consistency and enhanced professional appearance in client interactions.

Zapier Integration

Connect and automate workflows between your platform and hundreds of other services with Zapier integration.

Celebrated by customers & industry experts

#1 AI-powered Customer Service Software for SMBs

Try free for 14 days. No credit card required. Billed Annually

Startup

$9

/Per user per month
Team

$19

/Per user per month
Business

$29

/Per user per month
Omnichannel Inbox & Helpdesk

Connect your inbox, Support tickets, and Help center into a Single Dashboard, AI-enhanced workspace for better efficiency, Smart Ai Assist for teams.

FeaturesStartupTeamBusiness
Email Address

Link your email to seamlessly integrate customer communications into the support platform.

5 Email AddressUnlimitedUnlimited
Tickets

Track and manage customer issues and requests efficiently with our ticketing system.

UnlimitedUnlimitedUnlimited
Customers

Easily access and manage customer profiles, history, and interactions.

UnlimitedUnlimitedUnlimited
Basic Chatbot

Automate responses to common queries using our basic chatbot, enhancing customer service efficiency.

Workflow Automation

Streamline your team's processes by automating repetitive tasks and workflows.

Conversation views

Customize how you view and manage customer conversations for improved organization and tracking.

Macros

Save time by using macros to quickly respond to common queries with predefined answers.

Office Hours

Set and display your team's availability to manage customer expectations for response times.

Custom Fields

Tailor your ticket forms with custom fields to gather specific information from customers.

Ticket Form

Collect essential customer information and queries through customizable ticket submission forms.

CSAT

Build custom filtered views to monitor conversations in real time.

SLA

Build custom filtered views to monitor conversations in real time.

Dynamic conversation status

Keep track of conversation stages with dynamic status updates, from 'Open' to 'Resolved'.

Saved reply

Store and use pre-written replies for efficient and consistent responses to frequent inquiries.

Block email and domains

Enhance security and focus by blocking unwanted emails and domains from contacting support.

Round robin assignment

Distribute incoming tickets evenly among agents to ensure balanced workloads.

Workload Management

Monitor and manage the distribution of tasks among team members to optimize efficiency.

Agent activity log

Track and analyze agent performance and activity for quality assurance and training purposes.

Reports & Analytics

Gain insights into team performance and customer satisfaction through detailed analytics and reports.

Ticket Collision Detection

Prevent multiple agents from responding to the same ticket simultaneously, ensuring coordinated responses.

Ticket Portal for customers

Enable customers to track their ticket status and history through a dedicated online portal.

Eva AI in inbox ( Addon )

Experience the Future of Customer Support with Eva AI Assist: Smart Composing, Summarizing, and Auto-Answer Generation in Your Unique Voice

Eva AI Compose

Utilize advanced AI to draft emails and messages, enhancing efficiency and communication clarity.

Eva AI Summary

Quickly generate concise summaries of lengthy documents or conversations using AI technology.

Eva AI Auto fill

Build custom filtered views to monitor conversations in real time.

Eva AI Compose (my tone of voice)

Personalize your communication with AI that adapts to and mimics your unique writing style and tone.

Eva AI ( Addon )

Experience the Efficiency of Eva AI: Our Revolutionary AI Chatbot Designed to Substantially Cut Down Your Support Volume.

Eva AI chatbot

Engage with customers using an AI-powered chatbot that responds intelligently to queries in real-time.

Eva AI answers

Leverage AI to provide instant, accurate answers to customer inquiries based on learned data.

Eva Custom answers

Tailor your chatbot's responses with custom answers to fit specific needs and scenarios.

Multiple content sources

Integrate various content sources to enhance the chatbot’s knowledge base and response accuracy.

Snippets

Use pre-defined text snippets for quick and consistent responses in customer interactions.

Conversation snippets

Capture and reuse effective parts of conversations to improve response quality and efficiency.

Content targeting

Deliver relevant content to users based on their behavior, preferences, or demographics.

Targeting & scheduling

Schedule and target specific content to be delivered to the right audience at the right time.

Eva conversation monitoring

Keep track of chatbot conversations to ensure quality and gather insights for improvements.

Usage limits and notifications

Build custom filtered views to monitor conversations in real time.

Eva reports

Access detailed reports on Eva AI’s performance, customer interactions, and outcomes.

Workflows for Eva

Build custom filtered views to monitor conversations in real time.

Livechat + Knowledgebase

Empower Your Customer Interactions: Seamless Livechat Integration with a Comprehensive, Customizable Knowledgebase

Livechat

Engage in real-time conversations with customers for immediate support and interaction.

UnlimitedUnlimitedUnlimited
Livechat Widget Customization

Personalize the live chat experience with customizable widget designs to match your brand.

Welcome message

Greet visitors automatically with a pre-set message to initiate engagement and provide guidance.

Hide Livechat Widget

Option to discreetly hide the live chat widget when offline or as per your business requirements.

Require email to chat

Ensure you capture visitor contact details by requiring an email address to initiate a chat.

Customize Widget launcher logo

Brand your chat experience by adding your logo to the chat launcher.

Multibrand Chatbot

Manage customer interactions across multiple brands with a single chatbot, customized for each brand's unique needs.

Javascript SDK Methods for Livechat

Integrate and extend live chat functionalities with our comprehensive JavaScript SDK.

Proactive Support

Anticipate customer needs and offer help proactively with targeted messages and actions.

Public knowledgebase

Provide customers with self-help options through a publicly accessible knowledgebase.

Articles

Educate and inform your customers with articles covering common queries and topics.

UnlimitedUnlimitedUnlimited
Knowledgebase Customization

Tailor the look and feel of your knowledgebase to align with your brand identity.

Unbranded Knowledgebase

Offer a neutral, unbranded knowledgebase for a more generic or white-label approach.

Automation

Create Smart Automations, Seamlessly Integrate with Your Live Chat Widget, and Deliver Superior Support Across Multiple Brands

Chatbot Recipe

Use predefined templates to quickly create effective chatbot interactions tailored to common customer scenarios.

1 Recipe5 Recipe10 Recipe
Active Bot Users

Track and analyze the number of users actively engaging with your chatbot to measure engagement and effectiveness.

1k2k5k
Autoreply in conversation

Automatically respond to common inquiries within conversations, ensuring quick and consistent customer support.

Basic Automation for conversations

Streamline customer interactions with automated responses and actions for routine conversation scenarios.

Multibrand Chatbot

Manage customer interactions across multiple brands with a single chatbot, customized for each brand's unique needs.

Platform

Give customers the support they need before they Ask. Manage Everything from Conversations, Tickets, Customer Data, and Reporting to single platform

Whitelable-CNAME

Build custom filtered views to monitor conversations in real time.

Survey Builder

Easily create and customize surveys to gather valuable customer feedback and insights.

App Permission

Control and manage access to various app features, ensuring security and role-appropriate usage.

Custom Roles

Define and assign custom roles within your team for tailored access and workflow management.

Social Login - Google

Enable users to conveniently sign in using their Google account, simplifying the login process.

Public API

Integrate your system with other services and extend functionality using our accessible public API.

Apps & Integrations

Give Conversational support where it works best for your customers.Connect with a Wide Range of Apps and Integrations to Boost Your Efficiency

Social Media
Social Media

Build custom filtered views to monitor conversations in real time.

Facebook Page

Integrate your Facebook Page to manage interactions and enhance customer engagement.

Instagram

Leverage Instagram integration for customer support and marketing opportunities.

WhatsApp

Offer support and engage with customers directly through WhatsApp integration.

Ecommerce
Shopify

Integrate seamlessly with Shopify for efficient e-commerce management and support.

1 Store3 Store
Woocommerce

Leverage WooCommerce integration for enhanced e-commerce features and customer support.

1 Store3 Store
Ecwid

Connect with Ecwid to streamline your e-commerce operations and customer interactions.

1 Store3 Store
Shopline

Integrate Shopline to expand your e-commerce platform with additional features and support.

1 Store3 Store
Other Integrations
Zapier

Connect and automate workflows between your platform and hundreds of other services with Zapier integration.

Pabbly

Integrate seamlessly with Pabbly for efficient online form creation and data collection.

One Signal

Enhance your communication with OneSignal's powerful push notification service.

Google Analytics

Gain valuable insights into user behavior by integrating with Google Analytics.

Webhook

Create custom integrations and automate data transfer with Webhook connectivity.

Envato

Easily integrate with Envato for access to a vast library of creative assets and tools.

Weglot

Expand your global reach with Weglot's multilingual translation capabilities.

Chargebee

Simplify subscription management and billing processes with Chargebee integration.

Slack Integration

Improve team collaboration by integrating your platform with Slack.

Custom Apps

Enhance functionality by developing and integrating custom applications tailored to your needs.

Zendesk Migration

Seamlessly migrate your data and workflows from Zendesk to our platform.

Freshdesk Migration

Efficiently transfer your customer service operations from Freshdesk with our migration tool.

Ticksy Migration

Easily move your support system from Ticksy to our platform without losing data.

Advance Reports

Leverage Advanced Reports for Comprehensive Analysis and Smarter Decision-Making

Prebuilt Reports

Access a range of ready-to-use reports to quickly gain insights into various aspects of your operations.

Agent performance report

Evaluate individual agent performance metrics for quality assurance and training opportunities.

Custom reports

Create tailored reports to meet your specific data analysis needs and objectives.

SLA Management Dashboard

Monitor and manage service level agreements (SLAs) effectively with a dedicated dashboard.

Export reports

Easily export reports in various formats for sharing, presentation, or further analysis.

Effectiveness Reports

Assess the impact and effectiveness of your customer support efforts through detailed reports.

Reporting Drill-downs

Delve deeper into your data with drill-down capabilities for more granular insights.

Realtime Dashboard

Stay updated with a real-time dashboard providing live data on key performance indicators.

Advanced Eva AI

$29 per agent / Month | Contact US For More then 50+ Agents Limit
Enterprise-grade Eva AI quickly identifies common customer problems in your industry, organizes support requests, and provides agents with additional information. This advanced AI feature is included in the Professional plan and higher tiers.
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Frequently Asked Questions

Desku offers tailored plans: Startup, Team, and Business. Each plan suits different sizes of operations, all offering unlimited tickets and customer access.
Desku’s charges are based on the plan chosen, with additional fees depending on the usage of certain advanced features.
Desku’s free trial offers full access to selected features for 14 days without requiring a credit card.
Desku allows easy adjustments between plans and the number of seats through the settings and billing sections.
Eva Ai is Desku’s AI-powered bot, providing automated customer support and assistance features across the platform.
Desku offers a significant 75% discount for startups, supporting early-stage businesses.