Updated : May 2, 2024
21 Mins Read

13 Best Intercom Alternatives & Competitors ( Updated 2024 )

Intercom Alternative

13 Best Intercom Alternatives & Competitors ( Updated 2024 )

Customer Support Software That covers all Your Business needs

  • Ai Assist
  • Ai Inbox + Helpdesk
  • Live Chat
  • Ai Chatbot
  • Automations
  • Knowledge Base
  • Shared Inbox
Table of content

Searching for the best Intercom alternatives in 2024?

Our guide covers ten leading options that cater to diverse business needs, enhancing customer support beyond what Intercom offers.

From unique functionalities to competitive pricing, these tools are designed to optimize your customer engagement.

Top 3 Reasons to Consider Intercom alternatives?

Businesses considering Intercom alternatives often prioritize factors such as frequent bug incidents, subpar customer support, and higher-than-average pricing plans.

These reasons drive organizations to investigate more reliable and cost-effective communication solutions that can better meet their needs and improve customer interactions.

Frequent Bug Incidents

Amidst the persistent bug incidents in Intercom that have been causing user dissatisfaction and operational disruptions, exploring alternative communication platforms becomes a prudent consideration for organizations aiming to uphold seamless customer interactions and support processes.

Implementing bug resolution strategies, user experience improvements, technical support enhancements, platform stability measures, and customer satisfaction initiatives are vital factors to address the shortcomings faced by users due to the frequent bugs in Intercom.

Subpar Customer Support

Poor intercom review

Given the ongoing challenges with Intercom’s customer support, businesses are increasingly considering alternative communication platforms.

Issues such as slow response times and inadequate attention from the support team have prompted this shift.

Customers are seeking alternatives with better support efficiency, improved response times, improved customer attention, higher service quality, and increased support responsiveness.

These criteria aim to address the shortcomings experienced with Intercom’s customer service.

Higher-Than-Average Pricing Plans

Intercom review

Considering the high pricing plans of Intercom, it is wise for organizations to investigate alternative communication platforms that offer competitive rates without compromising on quality and functionality.

Pricing comparison, value proposition, feature analysis, user experience, and scalability options are important factors to take into account when exploring alternatives.

Understanding the cost-effectiveness and benefits of different platforms can lead to a more informed decision that aligns with the organization’s needs and budget constraints.

If you are interested in understanding the individual feature comparison, you will love to read these:

Lets look at Best Intercom Alternatives.

13 Best Intercom Alternatives & Competitors

When looking for the best Intercom alternatives for your business, consider top-rated options like Desku, HelpCrunch, Olark, HubSpot Service Hub, and Zendesk.

These alternatives have received high ratings for their performance, customer service, features, and integration capabilities.

Evaluating these options can help you find the most suitable alternative to improve your communication and support processes efficiently.

1. Desku (4.9/5)

Image 115
13 best intercom alternatives & competitors ( updated 2024 ) -

Desku stands out as a top alternative to Intercom, boasting a high rating of 4.9/5.

With Desku, businesses can enjoy a range of features such as AI-driven chatbots, efficient workflows, and AI-powered customer support solutions.

These features not only streamline communication processes but also improve customer satisfaction by reducing support queries and providing timely responses.

Top Features of Desku.io

For businesses seeking to streamline customer support processes and improve efficiency through AI-driven solutions, Desku.io stands out as a top choice among Intercom alternatives.

Trusted by over 1000 support agents and 350 businesses, Desku offers automation features that can minimize support workloads and instantly boost customer satisfaction.

With Desku’s AI-driven chatbots and automation tools, businesses can experience a 50% reduction in support queries, allowing them to scale support without compromising customer experience.

Desku empowers users to create powerful automations effortlessly through bots, triggers, conditions, and rules, all without the need for coding.

The AI-powered Team Assist such as instant replies, suggested answers, and ticket summaries further streamline the customer support process, ensuring efficiency and rapid responses. Additionally, Desku provides a no-code AI chatbot builder for 24/7 interaction automation, delivering a seamless and pleasant customer experience.

Best For: Businesses looking to streamline customer support processes through AI-driven solutions with a focus on automation and efficiency.

Pros:

  • Minimize support workloads and improve customer satisfaction with AI-driven chatbots and automation features.
  • Experience a 50% reduction in support queries, allowing for scalable support without compromising customer experience.
  • Effortlessly create powerful automations without coding using bots, triggers, conditions, and rules.

Cons:

  • May require some time and effort to fully utilize all the AI-powered features effectively.
Best intercom alternatives
13 best intercom alternatives & competitors ( updated 2024 ) -

Desku Compared to Intercom

Comparing Desku to Intercom reveals a notable preference among businesses for Desku as a top-rated alternative, scoring an impressive 4.9 out of 5 for its robust features and efficient customer communication capabilities.

Businesses appreciate Desku’s competitive pricing, feature differentiation, seamless user experience, diverse integration options, and positive customer feedback.

Desku stands out for its reliability, advanced tools, and high satisfaction levels, making it a compelling choice for businesses looking to improve their customer interactions.

2. HelpCrunch (4.7/5)

Alternative to intercom - helpcrunch

HelpCrunch, rated highly at 4.7/5, is a top Intercom alternative for businesses seeking efficient communication and support solutions. With AI-powered features, customizable chat widgets, and tools to improve support and marketing efforts, HelpCrunch stands out as a versatile platform.

Businesses can benefit from its multichannel customer support capabilities, intuitive interface, and focus on customer satisfaction, making it a valuable option in the world of Intercom alternatives.

Top Features of HelpCrunch

A highly acclaimed alternative to Intercom, HelpCrunch stands out for its AI-powered multichannel chat widget and robust support and marketing tools, making it an ideal choice for businesses seeking seamless customer engagement across various communication channels. Trusted by thousands of businesses, big and small, HelpCrunch offers a customizable multichannel chat widget that can be tailored to fit your brand’s style.

With AI-powered features, HelpCrunch provides tools like a Knowledge Base, Chatbot, Email Marketing, Shared Inbox, and Popups to boost support and marketing efforts.

By uniting all communication channels in one dashboard, businesses can efficiently provide multichannel customer support via live chat, email, and messengers like WhatsApp and Instagram.

Best For: Businesses looking for a comprehensive customer engagement solution with AI-powered tools and multichannel support capabilities.

Pros:

  • AI-powered features for enhanced customer interactions
  • Multichannel chat widget customizable to brand style
  • Tools to boost support and marketing efforts

Cons:

  • May require some time for initial setup and customization

HelpCrunch Compared to Intercom

In the world of customer engagement solutions, HelpCrunch emerges as a strong competitor to Intercom, showcasing a distinctive approach that caters to diverse communication needs and user-friendly pricing structures.

  • Feature comparison: HelpCrunch offers extensive support across various platforms.
  • Pricing analysis: Competitive rate of $20 per month per user.
  • Customer feedback: Positive feedback on the smooth changes and chat widget versatility.
  • Integration options: Effortless changes from other CRMs, including Intercom.

3. Olark (4.3/5)

Image 116
13 best intercom alternatives & competitors ( updated 2024 ) -

Olark stands out as a dependable alternative to Intercom, offering a platform trusted globally for 14 years.

With a focus on accessibility and inclusivity, Olark guarantees that its chat widget and software meet WCAG 2.1 AA standards, catering to a diverse user base.

Additionally, Olark provides multiple real-time communication options, including live chat with human support, AI-powered chatbots, and SMS texting, enhancing customer interaction experiences.

Top Features of Olark

For businesses seeking a reliable and inclusive communication solution, Olark emerges as a top contender among the best alternatives to Intercom.

Trusted globally for 14 years, Olark has established a reputation for quality service, making it a popular choice for websites worldwide.

Its platform is designed to be accessible, certified to comply with WCAG 2.1 AA standards, ensuring inclusivity for all users, including those with disabilities.

Olark offers multiple ways to communicate in real-time, from live chat with human assistance to AI-powered chatbots and SMS texting for mobile-friendly messaging.

Best For: Businesses looking for a reliable and inclusive communication solution with a focus on accessibility and seamless integration.

Pros:

  • Trusted globally for 14 years with a reputation for quality service.
  • Designed to be accessible and certified to comply with WCAG 2.1 AA standards.
  • Offers multiple ways to communicate in real-time, including live chat, AI-powered chatbots, and SMS texting.

Cons:

  • May not have as extensive a feature set as some competitors.

Olark Compared to Intercom

When comparing specialized live chat software with a full customer service suite, distinctions in functionality and pricing emerge between Olark and Intercom.

  • Chat engagement: Olark focuses on immediate customer interaction.
  • User insights: Olark provides valuable visitor insights.
  • Pricing comparison: Olark’s extensive reporting capabilities come at a lower price than Intercom.
  • Customer interaction: Intercom offers a broader customer service software suite.

4. HubSpot Service Hub (4.4/5)

Image 117
13 best intercom alternatives & competitors ( updated 2024 ) -

HubSpot Service Hub, rated 4.4/5, stands out as one of the top alternatives to Intercom for businesses looking to improve their customer support and communication processes.

With features like Help Desk, Knowledge Base, Omni-Channel Messaging, and AI-Powered Chat, HubSpot Service Hub offers a thorough solution for managing customer interactions and driving customer satisfaction.

Top Features of HubSpot Service Hub

With its robust set of AI-powered support tools and personalized customer experiences, the HubSpot Service Hub emerges as a top choice among businesses seeking effective Intercom alternatives. The Service Hub caters to over 205,000 customers in 135+ countries, focusing on delivering exceptional customer value and fostering long-term retention.

Through AI-first support, it transforms customer experiences into revenue drivers, offering features like Help Desk, Knowledge Base, Omni-Channel Messaging, Call Tracking, and AI-Powered Chat. Businesses benefit from faster resolution times, increased closed tickets per agent, and heightened customer satisfaction.

Remarkable success stories from companies like Santa Cruz, Stella, and Unific highlight the tangible benefits of leveraging HubSpot’s Service Hub for improved customer support and success.

Best For: Businesses looking for a comprehensive customer service solution with AI-powered support tools and personalized customer experiences.

Pros:

  • AI-first support transforming customer experiences into revenue drivers.
  • Wide range of features including Help Desk, Knowledge Base, and AI-Powered Chat.
  • Faster resolution times, increased closed tickets per agent, and heightened customer satisfaction.

Cons:

  • May require time to fully integrate and optimize for specific business needs.

HubSpot Service Hub Compared to Intercom

Standing out in lead management capabilities, HubSpot Service Hub presents itself as a formidable alternative to Intercom for businesses seeking to streamline customer issue resolution and improve overall customer experiences.

  • Lead management: HubSpot Service Hub excels in managing and nurturing leads efficiently.
  • User insights: Intercom shines in providing detailed insights into user behavior.
  • Customer support: Service Hub offers integrated solutions for efficient customer issue resolution.
  • Pricing comparison: HubSpot Service Hub provides extensive features at a lower price point of $90 per user per month.

5. Zendesk (4.2/5)

Image 118
13 best intercom alternatives & competitors ( updated 2024 ) -

Zendesk, with a rating of 4.2 out of 5, offers a range of top features that cater to businesses looking for efficient communication and support solutions.

When compared to Intercom, Zendesk stands out for its stable force in identifying and rectifying customer issues, efficient handling of queries, and customizable call queues.

Businesses seeking improved control over call volumes and a seamless IVR system integration may find Zendesk to be a valuable alternative in enhancing customer interactions and support processes.

Top Features of Zendesk

A reliable solution for businesses seeking improved control over call volumes, quick query handling, and stable issue identification and resolution is the top-rated Zendesk as one of the best Intercom alternatives. Zendesk offers customizations for call queues, an efficient IVR system, and a stable platform for identifying and resolving customer issues promptly.

Customers like Wendi Mills, Steven Franklin, and Naomi Rankin have shared positive experiences with Zendesk, highlighting its quick issue resolution capabilities. The platform not only provides efficient handling of queries but also allows businesses to have better control over their call volumes.

Additionally, Zendesk focuses on security certifications, sustainability for a net zero future, and offers various contact options for assistance, ensuring a reliable and secure customer service experience.

Best For: Businesses looking for a reliable customer service solution with efficient call handling and issue resolution capabilities.

Pros:

  • Customizations for call queues
  • Efficient IVR system integration
  • Stable platform for identifying and resolving customer issues

Cons:

  • May require some time for initial setup and customization

Zendesk Compared to Intercom

Comparing Zendesk with Intercom reveals distinct advantages regarding Total Cost of Ownership and scalability, making Zendesk a compelling option for businesses prioritizing cost optimization and seamless growth.

  • Zendesk focuses on Customer Experience.
  • Zendesk offers a suite of tools for exceptional support.
  • Starting at $89 per agent/month.
  • Scalability guarantees smooth business growth.

6. Freshdesk (4.4/5)

Image 119
13 best intercom alternatives & competitors ( updated 2024 ) -

Freshdesk, rated 4.4 out of 5, stands out as a top alternative to Intercom for businesses seeking efficient communication and support solutions.

When comparing Freshdesk to Intercom, key features such as intuitive and contextual support, self-service options, AI-powered automations, collaboration tools, and advanced analytics play a pivotal role in enhancing customer interactions and streamlining support operations.

Businesses looking to optimize their customer support processes and improve overall communication efficiency may find Freshdesk to be a robust choice among Intercom alternatives.

Top Features of Freshdesk

Optimizing support operations and enriching customer experiences, Freshdesk emerges as a top contender among Intercom alternatives for businesses seeking streamlined and personalized support solutions.

Freshdesk offers intuitive and contextual support features that empower support teams to deliver timely and consistent assistance at any scale.

With its advanced ticketing system and personalized support capabilities, businesses can efficiently manage, prioritize, and resolve tickets while providing a unified workspace for agents to focus on resolving issues effectively.

Additionally, the analytics feature provides proactive AI-driven insights to optimize support, monitor quality, and lower the Total Cost of Ownership (TCO) for businesses leveraging Freshdesk’s inclusive support solutions.

Best For: Businesses seeking a comprehensive support solution with intuitive features for efficient ticket management and personalized customer assistance.

Pros:

  • Advanced ticketing system for streamlined support operations
  • AI-powered automations for improved productivity and efficiency
  • Collaborative tools to enhance teamwork and resolve complex inquiries

Cons:

  • May have a learning curve for new users

Freshdesk Compared to Intercom

When evaluating alternatives to Intercom, businesses may find Freshdesk to be a compelling option due to its AI-powered support chatbot and customizable dashboards, providing improved automation and personalized insights.

  • Chatbot integration
  • Customer engagement
  • Support automation
  • Personalized insights

7. Liveagent (4.5/5)

Image 120
13 best intercom alternatives & competitors ( updated 2024 ) -

LiveAgent, with its 4.5/5 rating, stands out as a top alternative to Intercom for businesses looking to optimize communication and support processes. Offering a wide range of features, seamless system integration, and efficient collaboration tools, LiveAgent prioritizes customer satisfaction through effective support channels.

Recognized for its fast implementation, best live chat software, and industry leadership, LiveAgent is a reliable choice for businesses seeking to streamline customer interactions and improve communication efficiency.

Top Features of Liveagent

For businesses seeking all-encompassing and streamlined customer communication solutions, LiveAgent emerges as the prime choice among Intercom alternatives, offering a robust multi-channel toolset with advanced features for improved customer engagement and support.

LiveAgent allows businesses to connect with customers on all channels, discover over 130 ticketing features, and access more than 200 integrations. With its helpdesk tools and multi-channel toolset, LiveAgent stands out as the best choice for businesses, known for its fast implementation and highly rated live chat software.

It offers live chat solutions that can increase revenue by up to 48% with advanced features for customer conversion and proactive communication tools. Additionally, LiveAgent provides essential call center features, such as unlimited call recordings and agent availability management, leading to up to a 56% increase in issue resolution.

Best For: Businesses looking for a comprehensive customer communication solution with advanced multi-channel engagement features.

Pros:

  • Offers over 130 ticketing features and 200+ integrations for enhanced communication.
  • Provides fast implementation and highly rated live chat software for improved customer support.
  • Includes essential call center features like unlimited call recordings and agent availability management.

Cons:

  • May have a learning curve for new users due to the extensive feature set.

Liveagent Compared to Interco

In the domain of customer communication solutions, LiveAgent emerges as a formidable contender when compared to Intercom, offering a robust feature set and a cost-effective pricing structure.

  • Feature comparison: LiveAgent provides over 120 functionalities and 220 integrations.
  • Pricing analysis: LiveAgent offers a lower cost of $9 per user per month.
  • User interface: Both LiveAgent and Intercom offer a seamless interface.
  • Customer reviews: LiveAgent is praised for its robust assistance and solutions.

8. Crisp Chat (4.4/5)

Image 121
13 best intercom alternatives & competitors ( updated 2024 ) -

Crisp Chat offers top features such as a Shared Inbox, CRM, Co-Browsing, Campaigns, and a Chatbot builder, making it a robust alternative to Intercom for businesses.

With 500,000 brands using Crisp for customer experience improvement, testimonials highlight its effectiveness in integrating support, sales, and marketing functions seamlessly.

Crisp Chat’s emphasis on customer satisfaction through cross-channel support, sales automation, and personalized engagement tools positions it as a strong contender in the field of communication and support platforms.

Top Features of Crisp Chat

A top choice among Intercom alternatives, Crisp Chat boasts a robust set of features tailored to improve customer engagement and streamline business communications.

With a Shared Inbox that centralizes all conversations, a CRM system that automates tasks and manages contacts, Co-Browsing for real-time assistance, and Campaigns for manual or automatic retargeting, Crisp Chat offers a complete platform for businesses.

Additionally, the Chatbot builder allows for personalized conversations, enriching customer interactions. The Widget and Knowledge Base features further boost customer service by offering website support and promoting customer autonomy.

Best For: Businesses looking for a comprehensive customer engagement platform with streamlined communication features and robust tools for enhancing customer interactions.

Pros:

  • Shared Inbox centralizes all conversations for easy management.
  • CRM automates tasks and efficiently manages contacts.
  • Co-Browsing feature provides real-time assistance to customers.

Cons:

  • May have a learning curve for new users due to the extensive features.

Crisp Chat Compared to Intercom

When evaluating customer engagement platforms as alternatives to Intercom, businesses may find Crisp Chat to be a compelling option due to its user-friendly interface and cost-effective pricing.

Crisp Chat offers a user-friendly experience, starting at $25 per website per month. It provides over 100 functionalities and supports more than 50 integrations, enhancing communication efficiency. Additionally, Crisp Chat offers a 14-day free trial for businesses to evaluate its capabilities.

9. Help Scout (4.2/5)

Image 122
13 best intercom alternatives & competitors ( updated 2024 ) -

When considering Help Scout as an alternative to Intercom, businesses can expect top features that cater to efficient communication and support processes. Comparing Help Scout to Intercom reveals distinct advantages and functionalities that may better suit specific business needs.

Understanding the key points of Help Scout can help businesses make informed decisions when choosing the right communication and support platform.

Top Features of Help Scout

For businesses seeking a customer support platform with a dedicated and knowledgeable team, Help Scout emerges as a standout choice among Intercom alternatives. Help Scout offers a range of top features designed to improve the customer support experience.

From a friendly and knowledgeable support team available 24/6 via chat or email to weekly updates on support trends, Help Scout guarantees that you are always informed and supported. Additionally, access to guides, courses, and free resources allows you to continually enhance your skills.

The quarterly publication focused on customer-centric inspiration adds value by providing insights on how to prioritize customer satisfaction. With Help Scout, businesses can rely on continuous assistance and valuable resources to enhance their customer support strategies.

Best For: Businesses looking for a customer support platform with a dedicated and knowledgeable team to enhance their customer support experience.

Pros:

  • Friendly and knowledgeable support team available 24/6 via chat or email.
  • Weekly updates on support trends to keep you informed.
  • Access to guides, courses, and free resources to continually enhance skills.

Cons:

  • May not offer as many advanced features as some other platforms.

Help Scout Compared to Intercom

Help Scout sets itself apart from Intercom by offering a focused approach to customer support with streamlined features geared towards efficiency and user-friendly interactions.

  • Customer satisfaction: Help Scout prioritizes effective support channels.
  • Communication tools: Over 75 features and integration with 50 tools.
  • User-friendly interface: Emphasizes simplicity and practicality.
  • Cost-effective solutions: Starting at $20 per user per month.

10. Drift (4.4/5)

Image 123
13 best intercom alternatives & competitors ( updated 2024 ) -

Drift, rated 4.4/5 as an Intercom alternative, boasts top features such as utilizing machine learning for intent data and offering personalized engagement tools like Bionic Chatbots.

When comparing Drift to Intercom, businesses can expect significant improvements in sales rep efficiency, conversation to MQLs rates, overall sales win rates, and ARR in targeted accounts.

With a focus on real-time insights, personalized messaging, and scalable plans for businesses of all sizes, Drift stands out as a robust choice for enhancing customer communication and support processes.

Top Features of Drift

Utilizing advanced machine learning capabilities, Drift emerges as the top choice among Intercom Alternatives for businesses seeking improved intent data and greatly improved conversions. Drift Engage harnesses machine learning to provide intent data leading to 9 times higher conversions.

Site Concierge consolidates engagement tools into a single widget, facilitating seamless interaction with visitors. Additionally, Bionic Chatbots offer personalized playbooks for guiding visitors effectively.

Drift customers have reported significant benefits, including a 50% increase in sales rep efficiency, an 85% rise in conversions to Marketing Qualified Leads (MQLs), a 20% boost in overall sales win rates, and a notable 17.5% increase in ARR in targeted accounts.

With various plans tailored to different business needs, Drift guarantees scalability and personalized engagement at every stage of the customer journey.

Best For: Small to medium businesses looking to enhance customer interactions and boost conversions through advanced machine learning capabilities.

Pros:

  • Utilizes machine learning for improved intent data and higher conversions.
  • Offers a consolidated widget for seamless visitor engagement.
  • Provides personalized playbooks for effective visitor guidance.

Cons:

  • Pricing may be higher compared to some other alternatives.

Drift Compared to Intercom

In the domain of customer communication and sales optimization solutions, Drift emerges as a strong contender against Intercom. It offers a complete set of tools tailored to improve engagement and drive revenue growth effectively.

  • Pricing options
  • Automation benefits
  • Customization features
  • Integration capabilities

11. Tidio (4.7/5)

Image 124
13 best intercom alternatives & competitors ( updated 2024 ) -

Tidio, rated 4.7/5, stands out as a top Intercom alternative for businesses looking to optimize communication and support processes. With a wide range of features, Tidio offers seamless integration, efficient collaboration tools, and a focus on customer satisfaction through effective support channels.

In comparison to Intercom, Tidio’s ability to improve communication efficiency and streamline customer interactions makes it a valuable tool for businesses seeking to optimize their customer support strategies.

Top Features of Tidio

For businesses seeking to streamline customer support processes and boost conversion rates, Tidio emerges as a top choice among Intercom alternatives.

Tidio’s standout features include its AI support agent, Lyro AI Chatbot, which efficiently resolves up to 70% of customer issues across seven languages in just 6 seconds using a human-like approach. The platform boasts a high success rate of 76% in resolving queries without human agent intervention, making it a cost-effective solution starting at $0.5 per conversation.

Tidio excels in providing live chat and helpdesk tools that improve customer interaction by consolidating messages from various channels, reducing wait times by 59%, and cutting average response times by 29%.

Additionally, Tidio’s automation flows facilitate proactive engagement with visitors, leading to a significant 27% increase in conversion rates and an impressive 88% helpfulness rate.

Best For: Businesses looking to streamline customer support processes, boost conversion rates, and enhance overall communication efficiency.

Pros:

  • AI support agent resolves up to 70% of customer issues in 6 seconds across 7 languages.
  • Live chat and helpdesk tools consolidate messages, reduce wait times by 59%, and cut average response times by 29%.
  • Automation flows lead to a 27% increase in conversion rates and an 88% helpfulness rate.

Cons:

  • Some businesses may find the pricing starting at $0.5 per conversation to be on the higher side.

Tidio Compared to Intercom

When considering alternatives to Intercom, businesses may find Tidio to be a compelling choice due to its free plan offering and diverse range of plug-and-play chatbot solutions.

12. Zoho Desk (4.4/5)

Image 125
13 best intercom alternatives & competitors ( updated 2024 ) -

Zoho Desk, rated 4.4 out of 5, stands out as one of the best alternatives to Intercom for businesses. With a focus on top features and a comparison to Intercom, Zoho Desk offers a reliable solution for enhancing communication and support processes.

Its performance, customer service, and range of features make it a strong contender in the field of customer interaction management.

Top Features of Zoho Desk

With a user-friendly interface and seamless integration capabilities, Zoho Desk emerges as a top choice for businesses seeking efficient Intercom alternatives.

Zoho Desk offers a detailed video content overview with a focus on setting up an organization in a concise 5:25 duration video. Users can learn to add and manage business details in Zoho Invoice through easy-to-follow guides.

The mobile apps provided by Zoho Desk are accessible on all platforms, including iOS, Android, and other mobile operating systems, enhancing convenience for users.

Regular updates and improvements guarantee a smooth user experience, with seamless integration between the mobile and web platforms.

Best For: Small to medium-sized businesses looking for a user-friendly and integrated customer support solution.

Pros:

  • User-friendly interface for easy navigation and setup.
  • Seamless integration capabilities with other platforms and tools.
  • Emphasis on community engagement for sharing insights and learning from others.

Cons:

  • May lack some advanced features needed by larger enterprises.

Zoho Desk Compared to Intercom

In comparing Zoho Desk to Intercom as potential alternatives for businesses, a key consideration lies in their distinctive features and pricing structures. Zoho offers profanity management and a voice note feature, along with various social media platform integrations. While Intercom is perceived as easier to use, Zoho provides a budget-friendly solution starting at $7 per agent per month. Zoho also offers a 15-day free trial, giving users an opportunity to test its capabilities.

  • Feature comparison
  • User experience
  • Pricing analysis
  • Integration options

13. Customerly(4.0/5)

Image 126
13 best intercom alternatives & competitors ( updated 2024 ) -

Customerly, with a rating of 4.0/5, stands out as one of the top Intercom alternatives for businesses seeking reliable communication solutions.

Offering features such as AI Chatbot for cost savings and efficient response rates, Customerly competes with Intercom by prioritizing global support and innovative AI-driven help desk features.

Businesses looking to streamline operations and improve customer communication may find Customerly to be a competitive choice in the market.

Top Features of Customerly

For businesses seeking to optimize customer interactions and streamline support processes, Customerly stands out as a top choice among Intercom alternatives due to its advanced AI capabilities and extensive suite of features.

Customerly’s AI Chatbot and AI Assistant help improve response rates and reduce costs, while the Aura AI surpasses traditional chatbot performance by simplifying complex tasks and intelligently escalating to human support when necessary.

The AI-driven help desk features boost team performance and streamline operations, with Aura constantly learning and automating over 50% of support inquiries.

Additionally, Customerly offers an insightful all-in-one customer view, smart segmentation, instant NPS insights, and in-app feedback capture for quick adaptation.

With competitive pricing and a mission to inspire billions, Customerly is a leading AI support solution for businesses looking to excel in customer service.

Best For: Businesses looking to enhance customer interactions and streamline support processes with advanced AI capabilities and comprehensive features.

Pros:

  • Advanced AI capabilities such as AI Chatbot and AI Assistant for improved response rates and cost reduction.
  • Aura AI outperforms traditional chatbots by simplifying complex tasks and smartly escalating to human support.
  • AI-driven help desk features that boost team performance, streamline operations, and automate over 50% of support inquiries.

Cons:

  • Potential learning curve for users unfamiliar with AI-driven systems.

Customerly Compared to Intercom

When evaluating Customerly as a viable alternative to Intercom for business communication and support needs, several key advantages stand out:

  • Feature comparison: Customerly offers more than 90 tools.
  • Pricing analysis: Starting at $29 per month.
  • User experience: Easy-to-use interface.
  • Integration options: Works with over 70 other services.

Why Desku is the Best Alternative to Intercom?

Desku emerges as a superior alternative to Intercom due to its cost-effective pricing structure, seamless change process, and essential features tailored for efficient communication and support solutions.

Conclusion: Choose the Best Intercom Alternative

When evaluating potential Intercom alternatives, it is crucial to carefully analyze the features and capabilities that align best with your business’s communication and support needs. Conduct a thorough feature comparison, pricing analysis, and review customer feedback to make an informed decision.

Consider integration options and customization possibilities to guarantee the chosen alternative seamlessly fits your requirements and improves your overall communication and support processes.

Frequently Asked Questions

What Is Better Than Intercom?

In the domain of customer support and communication platforms, Desku emerges as an essential tool for enhancing interactions. Integration of chatbots with help desk services improves efficiency, offering seamless support processes and real-time solutions.

How Can I Get Free Intercom?

To access free options for Intercom, consider utilizing their 14-day trial period or exploring their free plan for early-stage startups. Compare features, pricing plans, and customer reviews to assess the value and limitations of these offerings.

Or go with one of the alternatives such as Desku, Livechat, Helpscout, Tidio.

Why Is Intercom Better Than Zendesk?

Intercom outperforms Zendesk thanks to its emphasis on customer engagement through live chat, a user-friendly interface, efficient customer support, and a robust communication platform. These features elevate real-time interactions, personalize experiences, and boost lead generation for businesses.

Gaurav Nagani
Gaurav Nagani
As Founder & CEO of Desku.io, Gaurav has made a distinct mark in the customer support and ai bot field. His commitment to AI-enhanced solutions and his industry experience have been instrumental in modernizing customer service.

Rightly Planned For Customer Service Needs

It’s a fact! Desku is way ahead in terms of offerings and value.

No CC Required to try desku