Comparing Desku and Gorgias? This page breaks down how both platforms compare across AI support, live chat, helpdesk ticketing, shared inboxes, ecommerce workflows, automation, social support, integrations, and ticket-volume-based pricing, so you can choose the right Ecommerce Customer support platform for your store.
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Desku is a better fit for small and growing ecommerce teams that want AI-Powered Customer Support, Live Chat, Shared Inboxes, social messaging, AI Chatbot Automation, HelpDesk ticketing, and ecommerce-friendly workflows in a simpler workspace.
Gorgias is a powerful ecommerce helpdesk built for brands that need deep store integrations, advanced automation, AI Agent capabilities, and revenue-focused support workflows. It is especially strong for established ecommerce teams that manage higher ticket volumes and want support closely tied to their store data.
If your team wants to manage customer conversations, AI support, live chat, social messaging, and ecommerce workflows from one place without ticket-based pricing or the complexity of a more advanced ecommerce support stack, Desku is the stronger Gorgias alternative.
| Category | Better Fit | Better Fit |
|---|---|---|
| Small & Growing Ecommerce Support Teams |  | - |
| Simpler Setup & Day-to-Day Management | | - |
| Predictable Costs When Ticket Volume Fluctuates | | - |
| Customer Support Use Cases Beyond Ecommerce | | - |
| Deep Shopify Integration & In-Ticket Store Actions | - |  |
| Advanced Ecommerce AI Agent Workflows | - | |
| Revenue Attribution & Support-Led Sales Reporting | - | |
| Established Ecommerce Brands With Complex Automation Needs | - | |
| Large Teams That Need a High Number of User Seats | - | |
| WooCommerce Customer Support | | |
| Email, Live Chat & Social Messaging in One Shared Inbox | | |
You have a small or growing ecommerce team that needs faster replies without adopting a ticket-volume-based pricing model.
You want to support customers across email, live chat, WhatsApp, Facebook, and Instagram from a single dashboard.
You want Shopify and WooCommerce support in a simpler Customer Support Workspace.
You want AI-Powered Customer Service Software for ecommerce that is easy for a lean team to set up, manage, and scale.
You want a powerful ecommerce helpdesk built around deep store integrations, advanced automation, and revenue-focused support workflows.
You manage a higher ecommerce support volume and want to support workflows closely tied to order data, customer history, and store activity.
You are an established ecommerce brand, especially on Shopify, and want advanced automation connected to your ecommerce stack.
You already use ecommerce tools like Klaviyo, Recharge, Yotpo, or other apps that connect deeply with Gorgias workflows.
Your team is comfortable with more configuration and wants advanced reporting, automation, and revenue attribution from support conversations.
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| Shared Inbox |
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| HelpDesk Ticketing |
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| Live Chat |
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| AI Chatbot |
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| AI Chatbot on Paid Plans |
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| AI Agent Assist / Copilot |
(Paid add-on) |
(Paid add-on) |
| Pre-Built AI Actions |
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| No-Code AI Setup |
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| Social Inbox |
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| WhatsApp Integration |
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| Instagram / Facebook Integration |
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| Shopify Integration |
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| WooCommerce Integration |
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| Ecommerce Order Support |
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| Automation Workflows |
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| Reporting & Analytics |
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| Easy Setup for Lean Teams |
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| Best For | Small and growing ecommerce teams | Established ecommerce brands with higher support volume |
Annual billing gives 2 Months Free and 14-day Free Trial on all paid plans.
Plans
Free
2 agents, 1 inbox, basic chat
$0
Growth
6 agents, Shared Inboxes, Eva AI
$39/mo
Advance
12 agents, Shopify, WooCommerce, social channels
$79/mo
Business
25 agents, full OmniChannel, SLA, AI Advanced Automation
$179/mo
Each plan is a fixed monthly price with a set number of agent seats included. In the Business plan, extra agents cost $10/agent/month.
Add-on
Eva AI Tokens
From 5M up to 50M tokens per month
From $59/mo
AI Copilot
Agents assist inside the Inbox. Unlimited AI usage with BYOK.
$29/agent/mo
Live Visitor Tracking
From 10K up to 100K visitors per month
From $9/mo
Extra Agent Seats
Available on the Business plan only
$10/agent/mo
All plans and add-ons are prepaid. Desku does not charge usage-based fees. If you run AI features with BYOK (bring your own key), any usage billing comes from your own AI provider, not from Desku.
Works best for
Small and growing ecommerce teams, lean support teams, and brands with seasonal support spikes that want predictable pricing with Live Chat, AI Support, Shared Inboxes, AI Automation, and ecommerce workflows in one workspace.
From $10/mo
Annual billing saves up to 16% off. 7-day free trial. No free plan available.
Plans
Starter
50 tickets/mo, 3 user seats, basic channels, $0.40 / overage ticket cost
$10/mo
Basic
300 tickets/mo, 500 seats, all channels, $40 / 100 overage tickets
$60/mo
Pro
2,000 tickets/mo, revenue stats, full automation, $36 / 100 overage tickets
$360/mo
Advanced
5,000 tickets/mo, dedicated email server, $36 / 100 overage tickets
$900/mo
COMMON ADD-ONS / RELATED COSTS
AI Agent
Billed per fully automated resolved conversation
From $0.90–$1.00 per resolution
Voice
Paid add-on with pricing based on setup and volume
Paid Add-on, starting from the Basic plan
SMS
Paid add-on with pricing based on setup and volume
Paid Add-on, starting from the Basic plan
Ticket Overages
Applies when monthly ticket limits are exceeded
Varies by plan
Gorgias pricing is based on monthly ticket volume rather than agent seats. Overage charges apply when you exceed your plan’s ticket limit. AI Agent resolutions, SMS, and Voice may add extra costs depending on usage and setup.
Works best for
Established ecommerce brands, especially Shopify-led stores, that manage consistent support volume and want deep ecommerce workflows, advanced automation, revenue reporting, and usage-based scalability.
Desku uses plan-based pricing with included agent seats and no ticket-based overage fees, which can make support costs easier to forecast for small and growing ecommerce teams. Gorgias uses ticket-volume-based pricing, which can work well for established ecommerce brands, but costs may increase during high-volume periods if your team exceeds plan limits or uses paid AI Agent, SMS, or Voice add-ons.
Both Desku and Gorgias are built with ecommerce teams in mind, but they serve different types of support operations.
Desku is a strong fit for small and growing ecommerce teams that want Shopify and WooCommerce support inside a simpler Customer Support Workspace. Agents can manage order questions, returns, refunds, product inquiries, delivery updates, Live Chat, email, social messages, and HelpDesk tickets from one place.
EVA, Desku’s AI Chatbot, can also help answer repetitive ecommerce questions around order status, returns, refunds, shipping timelines, product availability, and common pre-purchase concerns. For growing stores that want to reduce response times without adding unnecessary complexity, Desku gives teams the core ecommerce support tools they need in an easier setup.
Gorgias is a powerful ecommerce helpdesk for established brands that need deep store integrations, advanced automation, AI Agent workflows, revenue attribution, and support processes closely tied to order data. It is especially strong for Shopify-led teams with higher support volume and more complex ecommerce workflows.
Small support teams often need a customer support platform that is quick to set up, easy to manage, and predictable to budget for.
Desku is designed for lean teams that want to connect their support channels, manage conversations from one Shared Inbox, use AI Automation for repetitive workflows, and let EVA AI handle common customer questions. Teams can bring email, Live Chat, social messaging, ecommerce support, HelpDesk tickets, and AI-assisted replies into one workspace without needing a dedicated support operations team to manage the platform day to day.
Gorgias can be a strong option for ecommerce teams that need deeper automation, revenue reporting, and advanced store-connected workflows. However, its ticket-volume-based pricing and broader feature set tend to make the most sense for teams that already have consistent support volume and more advanced ecommerce support needs.
For small and growing teams that want AI support, Live Chat, Shared Inboxes, ecommerce workflows, social messaging, and plan-based pricing in a simpler workspace, Desku is the cleaner fit.
Desku is a better fit for SaaS teams that need to manage customer conversations across email, live chat, social messages, AI Automation, Helpdesk Ticketing, and AI Support from one Shared Workspace. Teams can route technical questions, prioritize trial-user conversations, manage billing requests, and keep onboarding support organized without needing a heavy enterprise helpdesk setup.
For SaaS teams that want fast setup, AI-Assisted replies, Shared Inboxes, Live Chat, and Support Automation in one easier workspace, Desku is the stronger option.
Desku is built for small and growing teams that want Live Chat, email, social messaging, HelpDesk ticketing, AI Support, AI Automation, and ecommerce context in one easier Shared Workspace.
Here’s why teams choose Desku as a Gorgias alternative:
For ecommerce brands using Shopify or WooCommerce, Desku helps agents see relevant order details, customer profiles, and purchase history alongside support conversations. This makes it easier to answer questions about orders, returns, refunds, and product inquiries without constantly checking the ecommerce admin.
Desku is designed for lean teams that want to get their support workspace running without a long setup process. Teams can connect their support channels, set up basic AI Automation, train EVA on support content, and start managing conversations from one Shared Inbox without needing a dedicated support operations person to manage the platform day to day.
Desku uses plan-based pricing with included agent seats, rather than charging based on monthly ticket volume. That can make support costs easier to forecast for small and growing ecommerce teams, especially during seasonal spikes, product launches, or busy sales periods.
Gorgias’ ticket-volume-based pricing can work well for established ecommerce brands with predictable support volume, but smaller teams may prefer Desku’s simpler pricing structure.
EVA, Desku’s AI Chatbot, can help answer repetitive customer questions around order status, returns, refunds, shipping timelines, product availability, and common FAQs. Teams can also use Automation Workflows for routing rules, saved replies, and triggered actions without needing custom code.
For agents, Desku’s AI Copilot helps draft replies and surface relevant support information inside the Shared Inbox, which can reduce manual work on more complex conversations.
Desku’s OmniChannel support is useful for teams that speak to customers across more than one channel. Instead of managing email, chat, social messages, and ecommerce questions separately, teams can bring those conversations into one support workspace with customer context alongside each ticket.
This makes Desku a practical fit for ecommerce brands, SaaS teams, and small businesses that need flexible customer support software without a heavy implementation process.
If you’re considering a Gorgias alternative like Desku, a bit of planning upfront can make the transition smoother. Before switching, it helps to review your current support channels, ticket volume, automation rules, ecommerce integrations, AI setup, and historical reporting needs.
Before You Switch, Review These Key Areas
Bring your customer conversations, Live Chat, HelpDesk tickets, AI Support, social messages, and automation into one Shared Workspace with Desku.
No Coding Required • Set Up Your Support Workspace In Minutes.
“We replaced three different tools with Desku.io, and our team couldn’t be happier. We saved money and now have a single source of truth for all customer queries.”
Yes. Desku is a strong Gorgias alternative for small and growing ecommerce teams that want AI-powered support, live chat, shared inboxes, social messaging, automation, and helpdesk ticketing in one easier workspace. It is especially useful for teams that want ecommerce customer support software without adopting a more advanced ticket-volume-based pricing model.
Gorgias is a powerful option for Shopify stores that need deep ecommerce workflows, advanced automation, AI Agent capabilities, order management features, and revenue-focused support reporting.
Desku also supports Shopify on eligible plans, helping teams bring customer and order context into the support inbox. For smaller Shopify stores that want live chat, AI support, social messaging, helpdesk ticketing, and easier pricing in one workspace, Desku can be the more practical choice.
Gorgias uses ticket-volume-based pricing, so your monthly cost depends partly on how many tickets your team handles. Overage charges may apply if your team exceeds its monthly ticket limit, and AI Agent, SMS, and Voice can add extra usage-based costs.
Desku uses plan-based pricing with included agent seats and no ticket-based overage fees. For small and growing teams with seasonal spikes, product launches, or unpredictable support volume, Desku’s pricing structure can be easier to forecast.
Yes. Desku supports ecommerce workflows for teams using platforms like Shopify and WooCommerce on eligible plans. Agents can manage order questions, returns, refunds, product inquiries, delivery updates, and customer conversations from one support workspace.
EVA, Desku’s AI chatbot, can also help answer repetitive ecommerce questions around order status, returns, refunds, shipping timelines, product availability, and common FAQs.
Desku is generally easier for small ecommerce teams that want a simpler workspace for live chat, email, social messages, AI support, automation, and helpdesk ticketing. It is designed for lean teams that want to set up support workflows without a heavy implementation process.
Gorgias is stronger for established ecommerce teams that need deeper store-connected workflows, advanced automation, revenue attribution, and a platform built around higher support volume.
Yes. Desku includes live chat and EVA, Desku’s no-code AI chatbot, on paid plans. EVA can be trained on support content such as your knowledge base, FAQs, product information, and common customer questions.
Desku also offers an AI copilot add-on to help agents draft replies, summarize conversations, and reduce repetitive manual work inside the inbox.
Yes. When Desku is connected to your ecommerce store, agents can see relevant customer and order context alongside support conversations. This helps teams answer questions about orders, returns, refunds, shipping updates, and product details more efficiently.
EVA can also help handle common return, refund, and order-status questions, so your team can spend more time on conversations that need a human response.
Gorgias can be a better fit for established ecommerce brands that need advanced automation, revenue reporting, AI Agent workflows, deep Shopify capabilities, and support processes closely tied to store data. Teams with higher and more predictable support volume may find its ticket-volume-based model and ecommerce depth useful.
Desku is better suited to small and growing ecommerce teams that want a simpler customer support platform with AI, live chat, social messaging, ecommerce workflows, and plan-based pricing.
Yes. Before switching from Gorgias to Desku, review your active support channels, ticket volume, pricing tier, macros, rules, automation flows, ecommerce integrations, AI setup, and historical reporting needs.
Desku’s team can help you understand what your migration may involve and how to rebuild your most important support workflows in the new workspace.
