Desku g2 high performer
Desku g2 spring high performer
Desku software advice front runner
Helpdesk category leader desku

Trusted by 1000+ Support Agents and 350+ Businesses

Cloud rate
Trustpilot rate

Boost up your Ecommerce Business with
Shopify Live Chat

Deliver unmatched Shopify experiences with Desku's Live Chat

Shopify Help Desk For All Customer Insights

Gain instant access to your customer's order history right within the ticket view. Eliminate the hassle of tab-switching and copy-pasting for quicker, more accurate support.

A screenshot of a mobile app displaying a number of people engaged in a live chat on shopify.
A screenshot of the woocommerce order screen with shopify live chat integration.

View Order Summary

Connect your Shopify store to Desku and get a comprehensive view of your customer's order summary, including payment details and order history, all in one place.

Edit and Update Shopify Orders From Desku

Streamline your order management process with Desku. Update shipping details, modify order quantities, and issue partial refunds—all without leaving the Desku interface. Enhance your customer support efficiency and make real-time order adjustments effortlessly

A screen shot of a screen showing a product and a price, with additional assistance options available through shopify help desk.
A group of people are shown on a screen, seeking assistance through shopify live chat for their online store.

Easy Human Hand-Off with Shopify Live Chat

Automate up to 20% of your customer support tasks effortlessly. Seamlessly transition to human agents when needed for a more personalized support experience.

Solving queries according to Priorities

Prioritize customer queries based on urgency. Ensure timely and effective resolutions with Desku's intelligent ticketing system.

A group of people are shown on a screen while using the shopify help desk.

Connect with customers wherever they may be.

An orange icon with a speech bubble on it, representing a shopify live chat feature for instant and efficient customer support.

Live Chat

Shopify Chat helps in real-time customer interaction for solving queries. It helps in decreasing ticket generation and ultimately decreasing load.

A black and white icon with a blue line on it, offering shopify live chat assistance.

Ticketing system

Shopify Help desk helps to Organise all your customer communication in one place by using our ticketing system. Easily assign tickets to the relevant support agent.

A red envelope with an arrow in it, featuring a shopify live chat for instant assistance.

Integrate the most used social media channel and streamline customer support. Streamline every customer conversation in one.

A blue lightning bolt on a white background, designed for an electrifying shopify store.

Create an automated template for the repetitive tasks and do not waste time answering the repetitive questions.

A blue arrow on a white background with shopify live chat.

Auto-reply and away message

Set an auto-reply for the customer with Shopify live chat so they know that you are available for them. If you are not available let them know by setting away messages and do not let them wonder.

A smiley face with red eyes on a white background, ready to assist through shopify live chat or shopify help desk.

Intent and sentiment detection

Detect customer intent like a refund, exchange, shipping, etc. using the inbuilt analytical tools of Desku. This helps you set up automatic replies or generate a ticket.

A dollar sign in a circle on a white background, perfect for e-commerce websites using shopify.

Support and revenue statistics

Our all-in-one helpdesk can track support agent metrics like ticket volume, response time, and resolution time. Use these statistics to streamline your revenue strategies.

A blue and black icon with a house on it, perfect for your shopify help desk.

Connect Multi-Store with Desku

Desku lets you connect more than a single store in each of the Ecommerce platforms. May it be Shopify, WooCommerce, Ecwid, Or Magento. Simply manage everything from Desku.

What our customers have
to say 🤟

Frequently Asked Questions (FAQs)

Desku is a customer support helpdesk designed specifically for Shopify merchants. It allows you to manage customer queries, orders, and sales all in one place. The platform integrates seamlessly with Shopify, providing rich customer profiles and the ability to manage Shopify orders directly from the Desku helpdesk.

Yes, Desku offers automation features that can handle up to 20% of your customer support tasks. This includes looking up the most recent orders and sending out updates for common questions.

Desku uses AI to scan tickets, studying the tone and content of every incoming message. This data helps in prioritizing, tagging, and responding to tickets without requiring any manual effort from agents.

Desku centralizes all your customer communication in one place. You can connect your social media accounts, support email addresses, and phone numbers to manage all tickets without leaving the helpdesk. It also offers live chat and can integrate with your Facebook, Messenger, and Instagram accounts.

Absolutely. Desku allows you to automatically insert customer data like names, order numbers, and shipping addresses into your responses. This enables you to provide a personalized customer experience without sacrificing response time.