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Revolutionize your ecommerce customer service with Desku, the ultimate Shopify Help desk. Turn your customer support into profit center.
Deliver unmatched Shopify experiences with Desku's Live Chat
Gain instant access to your customer's order history right within the ticket view. Eliminate the hassle of tab-switching and copy-pasting for quicker, more accurate support.
Connect your Shopify store to Desku and get a comprehensive view of your customer's order summary, including payment details and order history, all in one place.
Streamline your order management process with Desku. Update shipping details, modify order quantities, and issue partial refunds—all without leaving the Desku interface. Enhance your customer support efficiency and make real-time order adjustments effortlessly
Automate up to 20% of your customer support tasks effortlessly. Seamlessly transition to human agents when needed for a more personalized support experience.
Prioritize customer queries based on urgency. Ensure timely and effective resolutions with Desku's intelligent ticketing system.
Shopify Chat helps in real-time customer interaction for solving queries. It helps in decreasing ticket generation and ultimately decreasing load.
Shopify Help desk helps to Organise all your customer communication in one place by using our ticketing system. Easily assign tickets to the relevant support agent.
Integrate the most used social media channel and streamline customer support. Streamline every customer conversation in one.
Create an automated template for the repetitive tasks and do not waste time answering the repetitive questions.
Set an auto-reply for the customer with Shopify live chat so they know that you are available for them. If you are not available let them know by setting away messages and do not let them wonder.
Detect customer intent like a refund, exchange, shipping, etc. using the inbuilt analytical tools of Desku. This helps you set up automatic replies or generate a ticket.
Our all-in-one helpdesk can track support agent metrics like ticket volume, response time, and resolution time. Use these statistics to streamline your revenue strategies.
Desku lets you connect more than a single store in each of the Ecommerce platforms. May it be Shopify, WooCommerce, Ecwid, Or Magento. Simply manage everything from Desku.
Desku is a customer support helpdesk designed specifically for Shopify merchants. It allows you to manage customer queries, orders, and sales all in one place. The platform integrates seamlessly with Shopify, providing rich customer profiles and the ability to manage Shopify orders directly from the Desku helpdesk.
Yes, Desku offers automation features that can handle up to 20% of your customer support tasks. This includes looking up the most recent orders and sending out updates for common questions.
Desku uses AI to scan tickets, studying the tone and content of every incoming message. This data helps in prioritizing, tagging, and responding to tickets without requiring any manual effort from agents.
Desku centralizes all your customer communication in one place. You can connect your social media accounts, support email addresses, and phone numbers to manage all tickets without leaving the helpdesk. It also offers live chat and can integrate with your Facebook, Messenger, and Instagram accounts.
Absolutely. Desku allows you to automatically insert customer data like names, order numbers, and shipping addresses into your responses. This enables you to provide a personalized customer experience without sacrificing response time.
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